Operations Analyst

Job Title: Operations Analyst

Location: New York, NY

Team: Project Management

Role Overview: MikeWorldWide is seeking an Operations Analyst to support financial reporting, operational analysis, and project-level visibility across our various practice and department areas. This role will play an integral part in improving financial discipline, enhancing operational efficiency, and enabling better decision-making across the organization. This role will support specific practice areas, ensuring balanced coverage across both large and emerging business units.

Key Responsibilities:

• Performance Analysis: Monitor and analyze key performance metrics including utilization, capacity, billability, and project margins. Identify risks, trends, and opportunities to improve efficiency, profitability, and resource allocation.
• Operational Support & Reporting: Partner with account, project management, resource management and finance teams to enhance staffing visibility, project tracking, and streamline reporting. Help ensure data accuracy across systems and drive consistency in operational processes.
• Financial Planning & Reporting: Support budgeting and forecasting processes by maintaining accurate financial data, assisting with revenue tracking, and reconciling invoices. Contribute to regular reporting on client profitability and overall practice performance.
• Data & Insights: Build and maintain dashboards and reports that provide actionable insights into project health, financial performance, and staff/resource utilization. Translate data into clear, digestible insights for cross-functional stakeholders.

Tools & Skills:

• Advanced proficiency in Microsoft Excel, including financial modeling, forecasting, and data analysis.
• Experienced regarding data visualization and business intelligence tools (e.g., Power BI) to create dashboards and reporting.
• Familiarity with data extraction and querying tools (e.g., SQL or similar) for analyzing large datasets.
• Knowledgeable of ERP and financial systems for tracking and reporting financial data.
• Experience working with project management and CRM tools to manage workflows and data.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, SharePoint) for communication and reporting.

Preferred Qualifications:

• 1-3 years of experience in finance, operations, analytics, or a related field (agency or professional services experience preferred)
• Strong analytical and problem-solving skills with the ability to interpret data and identify insights.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Collaborative with effective communication skills and the ability to work effectively across teams.

Expected Deliverables:

• Improve visibility into margins and overall profitability.
• Enable more accurate forecasting and financial planning.
• Increase utilization and billability through better resource insights and reporting.

Our Benefits:

We believe in flexibility and have the structure to make that our reality. MWWLife is our robust suite of benefits, programs, and incentives designed to support our employees’ experience during every phase of their careers. Forged in the spirit of flexibility and growth, it’s about the freedom to live your best life, both personally and professionally, and embodies the culture of caring that we cultivate at MikeWorldWide.

Highlights Include:

• Unlimited PTO
• Mental Health Awareness Days
• Friday Freeze
• Summer Fridays
• Commuter Benefits
• Professional Trainings and Workshops
• Phone and Mental Health/Wellness Stipend
• Offices are closed between Christmas Eve and New Year's Day

Our Values:

At MWW, our values are what set us apart and give us the energy to move forward with confidence and excellence.

• Passion: We have a real passion for what we do. It’s why we get up every day and it’s what drives us to work harder, care more and execute flawlessly.
• Inclusivity: We’re inclusive – for real. Our respect and appreciation for diverse backgrounds and perspectives lead us to greater innovation, enhanced creativity, and richer experiences.
• Curiosity: Our endless curiosity opens us up to new ideas, collaboration, and growth. It drives our desire to immerse ourselves in the knowledge of others and the culture of the world about us.
• Empathy: Our authentic empathy gives us a sense of understanding which transforms our work, enhances our ability to deliver for clients and elevates us from colleagues to family
• Independence: Our hard-earned independence gives us the freedom and flexibility to dream big, take risks and do what’s right – for our clients, our agency and each other
• Initiative: We have a spirited initiative – we’re fast, focused and fearless. It’s that confidence and pride in our ability to deliver exceptional work for exceptional clients.

Our Philosophy:

At MikeWorldWide, we are built to care. We care about each other, our clients, our work and our world. We have an inherent collective empathy that informs our ideas, energizes our work and elevates us from likable colleagues to beloved family.

We’re an independent agency and we care a lot about that. Our independence gives us the freedom and flexibility to dream big, take the risks worth taking, and to do the work worth caring about. Most importantly, it lets us do what’s right for our employees, our families and friends, and, of course, our clients.

Creating authentic and lasting connections for our clients—and the people who value those clients—is why we exist. We want them to be loved because their success is ours. And so, for them, we create work that people care about because now, more than ever, CARING COUNTS.

We celebrate diversity in our employees and partners, and we're committed to building a safe and inclusive workplace environment where we all can feel comfortable and thrive while we bring our best ideas to life. We're proud to be an equal opportunity employer, and we encourage future MWW families from traditionally underrepresented and underserved communities to apply.

All legitimate MikeWorldWide (MWW) job opportunities are posted only on our official LinkedIn page. MWW never requests personal information or payment during the recruitment process and will only contact applicants from an mww.com email address. If you have any questions about a role or recruiter claiming to represent MWW, please contact us at careers@mww.com.