What are the responsibilities and job description for the Field Service Technician position at Mike's Factory Direct?
Job Title: Field Service & Delivery Technician
Company: Mike's Factory Direct Location: Westport, CT Job Type: Full-time & Part-time
Join Our Growing Team in Fairfield County!
Mike's Factory Direct, a well-established and trusted local retailer in Westport, CT since 1999, is looking for dedicated and energetic Field Service & Delivery Technicians to join our thriving team. If you are a self-motivated, hands-on individual with a passion for providing exceptional customer service, we want to hear from you! This is a fantastic opportunity to be a key player in our continued success.
As the face of our company, you will play a crucial role in delivering, installing, and servicing high-quality hot tubs for our valued customers throughout Connecticut and the surrounding areas. Your professionalism and expertise will ensure a seamless and positive experience for every customer.
What You'll Do:
- Deliver and professionally install spas and related equipment to customer homes.
- Safely operate company trucks and trailers, ensuring all merchandise is securely loaded and transported.
- Conduct on-site customer orientations, explaining spa operation and water care.
- Diagnose, troubleshoot, and perform repairs and maintenance on hot tubs.
- Assist with warehouse operations, including unloading shipments, managing inventory, and maintaining a clean and organized workspace.
- Refurbish pre-owned spas in our workshop.
- Uphold our company's high standards for customer service and professionalism.
What You'll Bring:
- A strong work ethic and the ability to perform heavy lifting.
- A valid driver's license (at least 21 years of age) with a clean driving record.
- A mechanically inclined mindset; experience with basic plumbing is a plus.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- The ability to work independently and make sound decisions.
- A commitment to safety in all aspects of your work.
- Prior experience with forklifts, driving trailers, or knowledge of the spa/pool industry is beneficial, but we are willing to train the right candidate with strong references.
- Must pass a pre-employment screening and background check.
What We Offer:
- Competitive Compensation: A generous hourly base rate plus opportunities for commission, bonuses, and customer tips.
- Comprehensive Benefits: Including health insurance, paid holidays, vacation time, and sick days.
- Work-Life Balance: A consistent Monday-Friday schedule with only occasional weekends required.
- Paid Training: We provide extensive professional training and development to ensure your success.
- A Positive Work Environment: Join a supportive team where your contributions are valued.
Ready to start your career with a local leader?
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Job Type: Full-time
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Referral program
Work Location: In person
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Referral program
Work Location: In person
Salary : $50,000 - $75,000