What are the responsibilities and job description for the Automotive Service Lane Receptionist position at Mike Kelly Automotive?
Automotive Service Lane Receptionist
Company
Mike Kelly Automotive
Location
Butler, PA
Position Type
Full-Time
Schedule
Monday through Friday, 8:00 AM – 5:00 PM
Compensation
Competitive Wages
About Us
Family owned and operated since 1953, Mike Kelly Automotive is a dedicated pillar of the Butler community, committed to providing exceptional service and a collaborative work environment. We are currently seeking a friendly, highly organized, and customer-focused individual to join our team as an Automotive Service Lane Receptionist.
Job Summary
The Service Lane Receptionist is the initial point of contact for customers entering our service department. This role plays a critical part in delivering a premier customer service experience by welcoming vehicle owners, assisting with check-ins, coordinating with Service Advisors, and managing appointment scheduling.
Key Responsibilities
- Customer Service: Warmly greet customers arriving in the service lane.
- Appointment Setting: Schedule and confirm service appointments via phone, email, and online booking systems.
- Department Communication: Act as a liaison between customers, Service Advisors, and technicians to ensure smooth workflow and clear communication.
- Customer Support: Answer incoming calls, handle general inquiries, provide status updates, and direct calls to appropriate team members.
- Administrative Duties: Maintain accurate customer records, process paperwork, and assist with general office tasks in the service department.
Requirements & Qualifications
- Customer Service Experience: Proven track record in a customer-facing role required.
- Appointment Setting: Prior experience with high-volume phone communication or appointment scheduling is preferred.
- Communication Skills: Excellent verbal and written communication skills with a courteous, professional demeanor.
- Technical Skills: Basic computer proficiency and ability to learn dealership CRM and scheduling software.
- Dependability: Strong organizational skills, punctuality, and attention to detail.
Benefits & Compensation
Mike Kelly Automotive offers competitive wages along with our Standard Mike Kelly Automotive Benefits package, including:
- Health, Dental, and Vision Insurance
- 401(k) Retirement & Profit Sharing Plan with Company Match
- Paid Vacation and Paid Holidays
- Basic & Voluntary Life Insurance
- Employee Purchase Discounts & Paid Training
Mike Kelly Automotive is an Equal Opportunity Employer.
Pay: $14.00 - $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience:
- Customer Service : 1 year (Preferred)
Work Location: In person
Salary : $14 - $18