What are the responsibilities and job description for the Express Service Advisor - Bowser Automotive position at Bowser Automotive, Inc.?
Bowser Automotive is looking for an enthusiastic, customer-focused Express Service Advisor to join our busy service department in Pleasant Hills, PA. If you enjoy working with people, thrive in a fast-paced environment, and have a passion for delivering exceptional customer service, we'd love to meet you!
As an Express Service Advisor, you'll be the first point of contact for customers bringing their vehicles in for maintenance and repairs. You'll help ensure every customer receives an outstanding experience while keeping service appointments running efficiently and smoothly.
What You'll Do
- Greet customers promptly and professionally while creating a welcoming service experience.
- Listen to customer concerns and accurately document vehicle maintenance and repair needs.
- Perform walk-arounds and recommend additional maintenance or repairs when appropriate.
- Prepare repair estimates and communicate expected completion times.
- Verify warranty coverage and payment methods.
- Coordinate with service technicians throughout the repair process.
- Keep customers informed on the status of their vehicles and any additional service recommendations.
- Deliver completed vehicles to customers and review all repairs performed.
- Test drive vehicles when necessary.
- Maintain outstanding Customer Satisfaction Index (CSI) scores.
- Follow all Bowser Automotive safety policies and procedures.
What We're Looking For
- High school diploma or equivalent.
- Previous automotive dealership or independent repair facility experience preferred.
- Exceptional customer service and communication skills.
- Strong organizational and multitasking abilities.
- General knowledge of automotive maintenance and repair.
- Sales or customer service experience is a plus.
- ASE certification preferred, but not required.
- Professional appearance and positive attitude.
- Valid driver's license with a clean driving record.
- Ability to lift and move items weighing up to 25 pounds.
- Ability to operate both automatic and manual transmission vehicles.
Why Join Bowser?
At Bowser Automotive, we pride ourselves on delivering exceptional customer service while creating a positive and rewarding workplace for our employees. We offer opportunities for career advancement, ongoing training, and a supportive team environment.
Benefits Include:
- Competitive compensation
- Medical, Dental & Vision Insurance
- Company-Paid Life Insurance
- Supplemental Life Insurance
- Supplemental Short-Term Disability
- Paid Time Off (PTO)
- 401(k) with Company Match
- Employee Discounts
- Manufacturer Training & Career Advancement Opportunities
If you're ready to build your career with one of the area's most respected automotive dealerships, apply today and join the Bowser Hyundai team in Pleasant Hills!