Regional Director of Business Operations

This is a work from home position with travel required to all Specialty Eye Institute and Hiemstra Optical locations

WHAT YOU WILL BE WORKING ON

Leadership & Strategy

• Leads strategic planning and vision-setting for the region, ensuring alignment with company-wide goals and initiatives
• Identifies emerging, evolving market trends, evaluates their impact on regional operations, and provides forward-thinking insights to comprehensive strategic planning efforts
• Accountable for setting a comprehensive and forward-looking operational strategy for existing and new service lines, proactively identifying high-impact growth opportunities, and leading initiatives that improve efficiency, performance, and long-term organizational success with ongoing measurement and reporting
• Leads all regional market expansion efforts including de novo strategies in partnership with company leadership, with full accountability for planning, execution, and results, while actively collaborating with teams to accelerate progress and achieve meaningful, sustainable growth
• Fosters a collaborative, inclusive, and patient-centered culture consistent with MVP's mission, vision, and values; engages staff, leaders, physicians, and cross-functional teams to support a unified and high-performing organization

Doctor Partnership & Performance

• Serves as the primary operational and growth partner to physicians, fostering strong, collaborative relationships to drive high-quality practice performance
• Supports in partnership with clinical regional director physician engagement, productivity, and alignment with organizational strategy by guiding professional growth, setting measurable performance objectives, providing ongoing feedback, and overseeing development initiatives
• Monitors provider performance, identifying and addressing performance gaps to ensure providers meet their goals while cultivating a culture of continuous improvement and accountability

Financial & Operational Performance

• Owns comprehensive regional P&L performance, including reliable forecasting, data-driven budgeting, and financial stewardship across all operational areas
• Identifies opportunities for revenue growth, cost optimization, and long-term financial sustainability
• Leads comprehensive cost management, ensuring disciplined budgeting, proactive expense monitoring, improved labor efficiency per encounter (ES&B), and overall adherence to budgeted targets
• Drives strategic initiatives to optimize efficiency, control costs, and sustain financial performance, and support appointment growth to maximize resource utilization
• Continuously monitors operational and financial KPIs across the region, evaluating performance trends and developing targeted improvement plans to drive sustainable growth, profitability, and operational excellence
• Leads quarterly business reviews to present the platform's financial performance, highlight key initiatives, and drive action to improve financial outcomes across the platform.
• Monitors weekly, monthly, and quarterly performance metrics, leading structured and data-driven discussions during WBRs and MBRs to identify opportunities, address challenges, and drive continuous operational improvement.
• Delivers monthly financial data and KPI's to to Clinical RDO and PM's per location / per doctor alignment to annual budget
• Serves as the primary point person in provider interviews, partnering with leadership to assess and overall fit with the organization.

Business Operations

• Provides leadership and oversight to the RDO - Clinic Operations to ensure timely and effective rollout of operational processes, driving consistent execution, compliance with standards, and alignment with organizational goals.
• Leads center-level and pod-level performance evaluations with support from the Finance team assessing annual results to guide strategic decisions, including potential closures or restructuring. Maintains proactive oversight of financial and operational performance, identifies gaps, and drives decisive, results-oriented action plans to enhance center performance and ensure sustained regional success.
• Leads center-level and pod-level performance evaluations annually, in partnership with the Finance team, to guide strategic decisions such as expansions, restructuring, or closure
• Maintains proactive oversight of regional financial and operational performance, identifying gaps, and driving decisive, measurable action to improve center performance and ensure sustained regional success
• Provides leadership and oversight to the RDO - Clinic Operations, driving initiatives to improve patient access, throughput, and operational efficiency, and ensuring timely, data-informed recommendations and actions are executed effectively
• Responsible for making office closure decisions, considering factors such as extreme weather, utility failures, public health risks, or other events that may impact patient or staff safety and operational continuity
• Approves high-level capital investments and resource allocations within Procurement-defined parameters, maintaining oversight of the budget and capital expenditures to prioritize projects appropriately (urgent, next year, or deferred).
• Responsible for evaluating investment opportunities and preparing ROI analyses for Deal Desk review to guide responsible strategic investment

Compliance & Policy Administration

• Ensures the consistent application of policies and procedures within business operations
• Supports compliance with HIPAA, OSHA, OIG, and other regulatory requirements as applicable
  
  

WHAT YOU KNOW

To be successful in this role, you will have the following experience or knowledge:

• Bachelor's degree in Business, Health Administration, or related field preferred
• Minimum of 6 years of healthcare operations experience with direct P&L ownership
• Strong financial acumen, analytical skills, and KPI expertise
• Proven success in multi-site operations management
• Strong communication and leadership skills

Ability to build and maintain strong relationships with physicians, administrators, and cross-functional teams