Inside Sales Representative II

Full-time, Onsite in Holland, OH.
                                                                           

Midwest Tape | Hoopla

For over 30 years, Midwest Tape has served libraries and their patrons with unparalleled access to the best content available in the media world. Our digital offering, hoopla Digital, combines the media and library expertise of Midwest Tape with the latest in web and mobile technology, delivering an all-in-one experience to the library world. As hoopla continues to grow on a global scale, we are expanding our team.

At Midwest Tape, we know our people are the reason for our success. We value our employees and believe in empowering them to help them thrive. We offer competitive pay and benefits, a healthy work/life balance, and appreciation for a job well done.  

Position Summary:

Responsible for identifying and contacting new prospects as well as growing additional revenue from existing Midwest Tape customers.

Primary Duties and Responsibilities:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

• Reach out to customers to promote new and existing products and services.
• Answer customers' questions about products, prices, availability, product uses, and services.
• Selects appropriate product information to meet the needs of individual customers, supports upselling, and achieves sales goals.
• Develop leads and seek opportunities to present additional products to current customers. 
• Contact regular and prospective customers to demonstrate products and services through phone and/or virtual meetings.
• Provide customers with product samples and catalogs.
• Identify customer specific needs and recommend the best total solution for that customer.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Work closely with other territory reps, including Outside Account Executive(s) and Support Services Coordinators, to develop new business and maintain customer accounts for entire assigned territory.
• Collaborate with team members to monitor, analyze, and report on customer feedback and internal processes, with the goal of identifying areas for improvement and enhancing overall efficiency.

Skills:

• Must be detail oriented, accurate and have excellent organization and excellent follow-up skills.
• Must possess good judgment and decision-making abilities. Must be able to consider the relative costs and benefits of potential actions to choose the most appropriate decision.
• Knowledge of proper grammar, spelling, and punctuation.
• Must be able to work independently while being an active member of a team.
• Basic Computer skills, including Microsoft Office.
• Can read and interpret documents such as policy and operating manuals
• Must be an active listener - Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.

Preferred Education Requirements: 

• College education in related field

Preferred Experience:

• 2 years previous inside sales experience
• Utilizing web presentations software 
• Salesforce, Quip & SAP 

Physical Requirements/Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional travel
• Ability to regularly sit for extended periods of time.
• Ability to perform repetitive type tasks 
• Must be able to view computer screen for extended periods of time daily.
• Able to attend meetings, presentations, and training

Benefits:

• Medical, dental, & vision insurance
• 401k match
• Profit Sharing
• Paid vacation and personal time
• Flex time
• 10 paid holidays
• Holiday bonus
• Paid time to volunteer
• Training & career development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are currently unable to sponsor employment visas. All candidates must have authorization to work in the U.S. without current or future sponsorship.