What are the responsibilities and job description for the Retail Operations Manager position at Midwest Shooting Center?
Retail Operations Manager
Midwest Shooting Center
Full-time | $50,000–$60,000 per year (base performance incentives)
Full-time | $50,000–$60,000 per year (base performance incentives)
About Us
Midwest Shooting Center is a premier indoor shooting range and retail destination offering a professional, safe, and welcoming experience for every guest. With multiple locations and a rapidly expanding footprint, we pride ourselves on excellence in customer service, retail operations, and range safety.
Position Overview
As a Retail Operations Manager, you’ll lead the day-to-day operations of both the retail store and range floor. This position is responsible for driving revenue growth, maintaining compliance and safety, and ensuring that every guest receives a professional and engaging experience. You’ll oversee inventory, pricing, staff training, and performance accountability—building a high-functioning retail team that consistently meets and exceeds company standards.
What You’ll Do
- Lead all retail and range operations to maximize revenue, profitability, and customer satisfaction.
- Oversee the full retail lifecycle—from inventory intake and pricing to replenishment and accuracy.
- Maintain strong compliance with ATF, OSHA, and internal safety standards through regular audits and inspections.
- Train, coach, and hold retail associates accountable for service standards, product knowledge, and range safety.
- Manage firearm transaction accuracy, including FFL transfers and 4473 form completion.
- Monitor retail pricing, margin performance, and replenishment timing.
- Partner with Guest Services to identify and communicate membership and training opportunities.
- Act as Manager on Duty (MOD) as needed, supporting the overall operation and guest experience.
What Success Looks Like
- Retail and range revenue and profitability grow consistently.
- Inventory is accurate, compliant, and well-managed.
- Retail team members are trained, knowledgeable, and performance-driven.
- The range is safe, organized, and welcoming to guests.
- Errors in 4473 forms and compliance documentation are minimized.
- Retail and range operations directly support membership and training growth.
Who You Are
- Experienced in retail operations and inventory management.
- Knowledgeable in compliance and safety standards related to firearms and range environments.
- A proactive leader who motivates and develops others.
- Organized and detail-oriented with a focus on accuracy and accountability.
- Comfortable managing staff performance and enforcing policies consistently.
- Passionate about creating great customer experiences while driving results.
Compensation & Benefits
- Annual salary range: $50,000–$60,000, depending on experience and performance.
- Health, dental, and vision insurance.
- Employee discounts on retail, training, and range services.
- Career advancement opportunities within a growing organization.
- Performance-based incentives and recognition.
Join the Midwest Shooting Center Team
If you’re a driven, hands-on leader with a passion for retail excellence, operational precision, and customer satisfaction, we want to hear from you. Apply today to become a Retail Operations Manager at Midwest Shooting Center.
Salary : $50,000 - $60,000