What are the responsibilities and job description for the Guest Services Manager position at Midwest Shooting Center?
Guest Services Manager
Midwest Shooting Center
Full-time | $60,000–$75,000 per year (base performance incentives)
About Us
Midwest Shooting Center is redefining the modern shooting range experience. With state-of-the-art facilities and a customer-first culture, our mission is to provide a safe, professional, and enjoyable environment for every guest—from first-time shooters to experienced firearm owners.
Position Overview
As a Guest Services Manager, you’ll play a critical role in driving membership and training growth within our facility. You’ll lead from the front by conducting one-on-one consultations (Sample Sessions), introducing guests to our premium training and membership programs, and ensuring a best-in-class guest experience that builds lasting relationships.
What You’ll Do
* Conduct one-on-one Sample Sessions with guests and convert them into memberships or training agreements.
* Drive Gross Training Sales (GTS) through personal performance and team collaboration.
* Partner with location leadership to meet and exceed sales and service goals.
* Follow up promptly and professionally with all leads, inquiries, and appointments.
* Coach and support team members in improving their membership and service conversion skills.
* Participate in regular team meetings to review metrics, refine strategy, and celebrate wins.
* Track and report sales data including conversion rates, training agreements, and membership sales.
Salary : $60,000 - $75,000