Customer Experience / Service & Order Management Specialist

Most customer service jobs ask you to follow a script. This one asks you to own the outcome.

Midwest Salt is hiring a Customer Experience Specialist who takes personal responsibility for every customer interaction — from first call to final delivery. You won't just answer phones. You'll manage the full order lifecycle, solve real problems in real time, and build relationships that keep customers coming back.

This is a high-accountability role at a company with 40 years of operational excellence in bulk and package salt distribution. If you're someone who takes pride in getting things right the first time and doesn't wait to be told what to do next, keep reading.

What You'll Do

Own the Customer Journey

• Manage customer orders end-to-end across phone, email, and web — from entry through delivery confirmation
• Coordinate delivery scheduling and proactively communicate timing, changes, or delays
• Resolve product concerns, billing questions, and service issues with speed and follow-through
• Process credits and refunds accurately and in accordance with company standards
• Manage accounts receivable on recent transactions

Deliver a Premium Experience

• Make every customer feel like they're your only customer — listened to, understood, and taken care of
• Identify patterns in customer issues and flag opportunities to improve processes
• Maintain accurate records in SAP Business One (full training provided)
• Hit activity metrics and KPIs tracked on the company performance dashboard

About Midwest Salt

At Midwest Salt, we don't just deliver salt – we deliver excellence. With almost 40 years in the industry, we've mastered the trifecta: top-quality products, competitive pricing, and reliable, on-time delivery. But what truly sets us apart is our people.

We believe in building win-win relationships with our customers, vendors, and our team members too. When you join Midwest Salt, you become part of a dynamic work environment where your ideas and contributions truly matter. We foster a community that thrives on collaboration, innovation, and continuous learning. Guided by proven processes, we are committed to helping you reach your career goals.

What We're Looking For

Required:

• Strong written and verbal communication skills
• Sharp attention to detail with the ability to manage multiple orders and priorities simultaneously
• Problem-solving mindset — you find solutions, not excuses
• Basic computer proficiency (we'll train you on SAP and our internal systems)
• Reliable, punctual, and committed to showing up ready to work every day

Preferred:

• Experience in distribution, logistics, or B2B customer support
• Familiarity with ERP systems or order management platforms
• Associate's or bachelor's degree

Who You Are:

• A self-starter who doesn't need to be micromanaged — you see what needs to happen and you do it
• Someone who takes genuine pride in making a customer's day better
• Composed under pressure — when things get busy, you get sharper, not scattered
• Curious about the business beyond your role and motivated to grow into more responsibility
• The kind of person your coworkers trust to handle things when it counts

Position Details

• Salary: $48,000-$53,000. Bonus eligible.
• Location: On-site in West Chicago, IL
• Hours: Monday-Friday, 8:00am - 4:30pm (Summer hours) and 7:30am-5:30pm (Winter Hours)
• Type: Full-time, entry-level position. It opens doors to other roles within our organization.
• Benefits: 401k with company matching, Company-paid employee and partial family health and dental insurance, Vision insurance, Company-paid life insurance, Supplemental life insurance, Company-paid short-term and long-term disability, Vacation Days Off, PTO Days Off, Bonus Days Off

About Midwest Salt

At Midwest Salt, we don't just deliver salt — we deliver excellence. With 40 years in bulk and package salt distribution, we've built our reputation on premium products, competitive pricing, and reliable on-time delivery. What sets us apart is our people — a team that thrives on collaboration, ownership, and continuous improvement.

Why Join Us? Midwest Salt Connects You to More

You'll gain real business experience across order management, logistics coordination, accounts receivable, and customer operations — with a structured training program and a performance dashboard that tracks your growth. High performers here don't stay in the same seat. They grow.

Midwest Salt is an equal opportunity employer committed to diversity in the workplace.