What are the responsibilities and job description for the B2B: Customer Service Specialist Focus on E-Commerce position at Midwest Salt?
About the Role Are you looking to kickstart your journey with a company that values exceptional customer experiences? Join our team as a Customer Service Specialist and become the friendly, knowledgeable voice of Midwest Salt! What You'll Do As our Customer Service Specialist, you'll be the crucial link between Midwest Salt and our valued customers. You'll handle the complete customer journey—from initial orders to delivery scheduling and issue resolution. Your ability to make the ordering process simple and seamless will directly impact our customers' satisfaction and loyalty. Your day-to-day responsibilities will include: Creating exceptional customer experiences through phone, email, and online interactions Processing and managing customer orders from multiple channels (phone, email, website) Coordinating deliveries and ensuring timely communication with customers Managing customer interactions through the e-commerce platformResolving product concerns, billing questions, and other customer inquiries Managing accounts receivable for recent transactions Processing customer credits and refunds according to company standards What We're Looking For Ability to make our customers feel heard, validated, and like you're a friend trying to find a solution for them Strong written and verbal communication skills Attention to detail and ability to multitask Problem-solving mindset and customer-first attitude Basic computer proficiency (training provided on our systems) Positive, energetic personality with a desire to learn and grow Degree preferred About Midwest Salt At Midwest Salt, we don't just deliver salt – we deliver excellence. With 40 years in the industry, we've mastered the trifecta: top-quality products, competitive pricing, and reliable, on-time delivery. But what truly sets us apart is our people. We believe in building win-win relationships with our customers, vendors, and our team members too. When you join Midwest Salt, you become part of a dynamic work environment where your ideas and contributions truly matter. We foster a community that thrives on collaboration, innovation, and continuous learning. Guided by proven processes, we are committed to helping you reach your career goals. Position Details Salary: $48,000-$53,000. Bonus eligible. Location: On-site in West Chicago, IL Hours: Monday-Friday, 8:00am - 4:30pm (Summer hours) and 7:30am-5:30pm (Winter Hours) Type: Full-time, entry-level position Benefits: 401k with company matching, Company-paid employee and partial family health and dental insurance, Vision insurance, Company-paid life insurance, Supplemental life insurance, Company-paid short-term and long-term disability, Vacation Days Off, PTO Days Off, Bonus Days Off Why Join Us? Midwest Salt connects you to more This is the next step in your professional career! You'll gain valuable business experience in a supportive environment where your contributions make a real difference. Our structured training program and performance dashboard will help you track your progress and celebrate your success. Ready to take the next step in a rewarding career? Apply today and help us deliver excellence to every customer, every time! Please contact me and reach out for more information. Midwest Salt is an equal opportunity employer committed to diversity in the workplace.
Salary : $48,000 - $52,000