Customer Service Associate - Fulfillment

Summary/Objective Responsible for the management and resolution of customer service inquiries received through various communication channels. This role requires effective troubleshooting to quickly identify and resolve issues, while efficiently managing multiple tasks simultaneously to ensure continuous and smooth operational workflow.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Serve as the liaison between customers and the ordering department to resolve discrepancies, address anticipated delays, and manage any general order-related issuesProcess exchanges and returns related to in-house production issues and for client-submitted orders.Oversee the accuracy and upkeep of customer records within the webstore platform.Coordinate with production, shipping, warehouse, and carrier personnel to ensure timely processing and delivery of shipments.Prepare and present statistical data and reports for management or direct client use.Responds to customer inquiries about products or directs them to the appropriate personnel for assistance.ProficienciesCustomer focusedFlexible and adaptableStrong team collaboration skillsEffective communication skillsCommunication ProficiencyTechnical proficiencySupervisory ResponsibilityThis role does not include supervisory responsibilities.Work EnvironmentThis role is performed in an office setting with clerical responsibilities. This role routinely uses standard office equipment mainly of laptop computer, multiple screens and office phone. Physical DemandsThis position may require walking primarily on a level surface for periods of time as well as reaching above shoulder heights or below the waist or lifting as required to file documents or store materials throughout the workday. Adherence to proper lifting techniques is mandatory. Position Type and Expected Hours of WorkThis is a full-time position with working hours from Monday to Friday, 8:30 a.m. to 5:00 p.m.TravelTravel is not expected for this position.Required Education and ExperienceRequires a high school diploma or GED certification, relevant experience and/or training, or an equivalent combination of education and experienceAdditional Eligibility QualificationsNone required for this position.Work Authorization/Security Clearance Must be able to provide valid documentation verifying eligibility to work legally in the United States. AAP/EEO Statement Midwest Promotional Group is an Equal Employment Opportunity employer. Other DutiesPlease note that this job description is not intended to encompass a comprehensive list of all duties, responsibilities, or activities required of the employee. These may be subject to change at any time, with or without prior notice.

Salary : $14 - $20