What are the responsibilities and job description for the Parts Phone Room Sales position at Midwest Peterbilt Group?
Description and Purpose:
The Parts Phone Room Sales person will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.
Major Duties and Responsibilities:
Determine replacement part required by customer request or customer description of malfunction
Inform customer on substitution or modification of part when identical replacement is not available
Fill parts orders received by telephone
Utilize computer or catalog to determine part stock number and price
Receive and fill telephone orders for parts
Prepare wreck estimates and fax to customer
Keep work area neat and organized
Complete training requirements for the parts department
Attend scheduled parts meetings
Qualifications:Education/Training or Experience:
High School diploma or GED; or equivalent combination of education and experience
Intermediate to advanced computer skills required
1 year of experience in the heavy-duty truck industry preferred
Prior call room experience preferred