What are the responsibilities and job description for the Parts Counter Sales position at Midwest Peterbilt Group?
The Parts Counter Sales personnel will assist in making the Parts Department a profitable center by focusing on providing excellent customer service using established customer sales standards.
Major Duties and Responsibilities:
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Determine replacement part required, according to inspection of old part, customer request, or customer description of the malfunction
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Advise customer on substitution or modification of part when identical replacement is not available
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Utilize computer to determine part stock number and price
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Demonstrate equipment to customer and explain functioning of equipment
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Prepare sales slip or sales contract
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Receive and fill telephone orders for parts
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Inspect returned part for defects and exchange defective part or refund money
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Keep inventory control on cores to be returned
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Fill salesmen’s orders for new truck parts
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Prepare wreck estimates and fax to customer
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Keep display area updated, organized, and priced according to sales fliers
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Keep work area neat and organized
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Assist in taking physical inventory of stock
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Complete training requirements for the parts department
- Attend scheduled parts meetings
Education/Training or Experience:
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High School diploma or GED required
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Diploma from Technical College preferred
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Intermediate to advanced computer skills required
- General knowledge of trucks, truck parts, and the trucking industry preferred