What are the responsibilities and job description for the Body Shop Manager position at Midwest Peterbilt Group?
Job Details
Description
The Body Shop is an integral part of this Company’s success. The Body Shop Manager is responsible for accurately documenting the customer’s needs and recommending related repairs and services. The Body Shop Manager will monitor the repair progress and notify the customer of any unexpected costs and repairs that may be needed and ensuring the customer understands and approves the additional repairs. The Body Shop Manager will also direct and coordinate activities concerned with scheduling and performance of body shop duties personally or through subordinate supervisors.
Major Duties and Responsibilities:
Responsible for the overall direction, coordination, and evaluation of the body shop
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
Responsible for interviewing, hiring, and training employees
Plan, assign, and direct body shop technicians on work needed to be done
Meet with body shop technicians and review their performance, rewarding and disciplining employees as necessary
Addressing complaints and resolving problems in a timely manner
Plays a key role in the marketing of the department and services offered
Tracks key performance reports and makes adjustments accordingly
Qualifications
Personal Requirements:
The ability to read and understand information and ideas presented in writing
The ability to listen and understand information and ideas presented through spoken words and sentences
The ability to communicate information and ideas in writing or verbally so others will understand
The ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
The ability to resolve complaints and problems as they arise from customers and employees
The ability to perform basic math as well as calculate figures and amounts such as discounts, interest, commissions, percentages, and statistics
The ability to apply concepts of basic algebra and geometry Interact well with managers, customers, and the general public
Interpret financial statements and apply that analysis to the operations of the department
Analyze complex business problems and initiate multifaceted solutions
Must have a valid driver’s license and must meet insurability requirements
Valid CDL preferred
Physical Demands and Environment: The physical demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operate a computer and other office machines on a daily basis (i.e., calculator, copier, and printers)
Occasionally required to work in all kinds of weather out doors
Employee may lift up to 50 pounds daily
Noise level is usually moderate
Will be exposed to moving mechanical parts daily
Will be required daily to sit, stand, walk, stoop, crawl, kneel, climb, balance, reach, talk, hear, and see
Education/Training or Experience:
High School Graduate or GED
Diploma from Technical College or 10 years’ On the Job Training
Associate’s Degree preferred
Intermediate to advanced computer skills
5 years’ experience in heavy-duty truck repair
