Medical Office Concierge

It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News & World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join? We are looking for a full-time Medical Office Concierge to serve as the primary point of welcome and assistance for patients, visitors, vendors, and staff entering the medical office building. This position is stationed on the first floor and is responsible for creating a welcoming, professional, and secure environment for everyone entering the facility. Provides directions and general assistance, helps patients navigate the building, monitors activity in common areas and building entrances, and promptly communicates concerns or unusual activity to the appropriate supervisor or building/security personnel. This position will work Monday-Friday, no weekends or holidays.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greet patients, visitors, vendors, and other individuals entering the building in a friendly and professional manner.
• Provide directions to medical practices, offices, elevators, restrooms, and other areas of the building.
• Confirm the appropriate destination for vendors and visitors when necessary.
• Maintain awareness of the surrounding environment and promptly report suspicious, unusual, or concerning activity.
• Report spills, hazards, damaged equipment, or other unsafe conditions promptly.
• Communicate with management or appropriate staff regarding building-related concerns.
• Recognize when a situation requires assistance from a supervisor, management, or local authorities and promptly escalate appropriately.
• Provide courteous assistance to elderly patients, patients with mobility limitations, and individuals who may require additional support.
• Follow all organizational policies regarding patient privacy, confidentiality, safety, and workplace conduct
  
  

Education And/or Experience

• High school diploma or general education degree (GED)
• Previous experience in customer service, healthcare, hospitality, concierge services, reception, security, or a similar public-facing position preferred.
  
  

What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Range: $19.00 - $20.00 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity.

• Medical, Dental and Vision Insurance.
• Paid Time Off and Paid Holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical Illness and Accident Insurance.
• 401(k) Savings Plan.
• 401(k) Employer Contribution.
• Pet Insurance.
• Commuter Benefits.
• Employee Assistance Program (EAP).
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
• HSA Employer Contribution (when enrolled in a HDHP).
• Tuition Reimbursement.
• Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.
  
  

Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about. Equal Opportunity Employer.