HME Customer Relations Specialist

Position: HME Customer Relations Specialist

Reports to: Store Manager

Result Statement: To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and values

Experience: Retail sales, customer service, home care, and/or medical terminology experience preferred

Other Requirements Valid Driver’s License Required and Dependable Vehicle

• Promote and adhere to the mission, vision, and values of Midwest Family Health
• Honest, loyal and trustworthy
• Friendly and energetic personality
• Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
• Ability to take initiative to fulfill the duties and responsibilities of the position
• Must be detail-oriented and able to maintain an organized workflow
• Must be committed to close follow-up and timely completion of all assigned tasks
• Possess advanced computer and data input skills
• Skilled in operation of basic office equipment such as copier, fax, and telephone
• Skilled in the use of Microsoft Office, especially Excel and Word, software
• Ability to become skilled in the use of Pioneer Rx and Brightree software
• Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers, and superiors in a cordial and professional manner
• Ability to use cash register and 10-key calculator with accuracy and efficiency
• Excellent math and verbal skills
• Ability to sit and/or stand for long periods of time
• Ability to climb stepladders, bend, twist and maneuver in tight spaces
• Vision and hearing correctable to normal
• Ability to lift up to 40 pounds
• Ability to read, write and speak English fluently
• Good short and long-term memory
• Recognize own limitations and seek assistance when required
• Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist customers with the selection of merchandise.
• Utilize the Point-of-Sale system to process customer purchases and payments.
• Assist with the receiving, restocking, ordering and facing of merchandise.
• Assist with marketing and publicity activities.
• Answer phone calls as needed.
• Occasional prescription deliveries to customers within the city limits.

HME EMPHASIS CAREER TRACK:

HME CUSTOMER RELATIONS SPECIALIST:

• Assist patients with HME equipment and supplies, rentals, sales, solutions, and answering questions.
• Document and maintain organized and helpful notes in addition to the documentation that is required by policies and regulations for HME rentals and sales.
• Communicate with prescribers (i.e. physicians) and their agents to obtain prescriptions, documentation, and/or refill authorizations related to HME products.
• Assist with the management, organization, and distribution of HME inventory.
• Requisition equipment, supplies, and materials through approved vendors within authority and budget.
• Manage sales and inventory of therapeutic shoes (primary focus on diabetic patients):
• Obtain and maintain shoe fitter licensure.
• Evaluate, measure, and provide patients with therapeutic shoes and special inserts.
• Communicate and schedule with patients as eligible for new shoes.
• Maintain organized files and follow up with patients.
• Responsible for proper documentation, coordination, ordering, and billing for therapeutic shoes.
• Market custom insoles and shoes.
• Occasional delivery of oxygen and/or medical equipment to patients.

OTHER:

• Use of personal vehicle is occasionally required – mileage to be reimbursed at the federal rate.
• Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual.
• Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store.

BENEFITS AVAILABLE:

• Health and Prescription Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• 401 K Retirement