Customer Relations Specialist

Join Our Team at Midwest Family Health!

Position: Customer Relations Specialist
Location: Smith Center

Are you friendly, organized, and love helping people?

Midwest Family Health is looking for an energetic and reliable Customer Relations Specialist to join our team!

At Midwest Family Health, we take pride in serving our communities with compassion, care, and integrity. We’re seeking someone who enjoys connecting with customers, thrives in a fast-paced environment, and shows up ready to make a difference each day — because reliability and teamwork are at the heart of what we do.

• Promote and adhere to the mission, vision and values of Midwest Family Health
• Honest, loyal and trustworthy
• Friendly and energetic personality
• Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
• Ability to take initiative to fulfill the duties and responsibilities of position
• Must be detail-oriented and able to maintain an organized workflow
• Must be committed to close follow-up and timely completion of all assigned tasks
• Possess advanced computer and data input skills
• Skilled in operation of basic office equipment such as copier, fax, and telephone
• Skilled in use of Microsoft Office, especially Excel and Word, software
• Ability to become skilled in use of Pioneer Rx software
• Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers, and superiors in a cordial and professional manner
• Ability to use cash register and 10-key calculator with accuracy and efficiency
• Excellent math and verbal skills
• Ability to sit and/or stand for long periods of time
• Ability to climb stepladders, bend, twist and maneuver in tight spaces
• Vision and hearing correctable to normal
• Ability to lift up to 40 pounds
• Ability to read, write and speak English fluently
• Good short and long-term memory
• Recognize own limitations and seek assistance when required
• Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual

CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:

• Assist customers with the selection of merchandise
• Utilize the Point-of-Sale system to process customer purchases and payments
• Assist with the receiving, restocking, ordering, and facing of merchandise
• Assist with marketing and publicity activities
• Answer phone calls
• Prescription deliveries to customers within the city limits
• Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.

OTHER:

• Use of personal vehicle is occasionally required – mileage to be reimbursed at federal rate
• Potential for future after hour on call duties (in rotation with other staff)
• Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
• Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store

BENEFITS AVAILABLE:

• Health and Prescription Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• 401 K Retirement