What are the responsibilities and job description for the Customer Service Agent position at Midwest Express?
Midwest Express Co. has been a trusted name in expedited freight and line-haul trucking since 1983. Based in Illinois, our mission is to deliver reliable and efficient transportation solutions across the Midwest and beyond, upholding values of safety, integrity, and customer satisfaction.
Join a collaborative and supportive team as a Customer Service Agent, where attention to detail and organizational skills are valued. In this role, you will play a key part in customer/personnel communications and supporting the Operations Team. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy contributing to a positive team atmosphere.
JOB DETAILS: FULL TIME, MON - FRI, 0800 start time, $19/HR, PAID WEEKLY. MEDICAL/DENTAL/VISION/LIFE/401K AFTER 90 DAYS. PTO AVAILABLE
Responsibilities
- Communicate with customers/staff
- Provide status updates and agent tracking
- Accurately enter customer data into the company system
- Review data for errors and correct any inconsistencies
- Scan documents and print files as needed
- File documents and maintain organized records
- Respond to inquiries and emails to support the Operations Team
- Manage multiple tasks and prioritize work in a fast-paced environment
- Collaborate with team members to ensure smooth workflow
Qualifications
- Strong phone/email etiquette and communication proficiency
- Excellent organizational and multi-tasking skills
- Dependable and reliable work ethic
- Friendly and collaborative team player
- Prior logistics experience is preferred
Offered compensation: $19/hr
Benefits:
401K Plan, Health InsuranceSalary : $19