Branch Operations Manager

Innovative, growth-oriented thermal component distribution company dedicated to providing high-quality thermal solutions is seeking a talented Branch Operations Manager.

The Branch Operations Manager is a crucial pillar of the corporate leadership team with responsibility for the overall administrative and operational management of the Dallas location, ensuring efficiency, high customer satisfaction, and effective resource utilization. This role focuses on internal processes, administration, and team management. The Operations Manager reports directly to the CEO and frequently collaborates with the VP of Sales and Manager of Customer Service for day-to-day operational execution.

Key Responsibilities

1. Operations and Administration

• Oversee all non-sales branch functions, including order fulfillment administration, facility maintenance, and general office operations.
• Develop, implement, and maintain efficient operational and administrative procedures to maximize productivity and profitability.
• Manage local P&L components, controlling operating expenses and contributing to budget adherence.
• Ensure timely and accurate processing of all administrative paperwork.
• Manage the physical office facility, ensuring a safe, organized, and clean environment.

2. Management: Warehousing

• Warehouse Management to ensure seamless and efficient execution of all logistics functions, including receiving, stocking, pulling, shipping, and facility safety.
• Oversees inventory administration and system accuracy on physical inventory control (e.g., cycle counting, physical inventory) to minimize loss.
• Coordinates with corporate purchasing to maintain optimal stock levels and manage supply chain execution.

3. Collaborative Management: Customer Service & Staff

• Appropriately handle complex or escalated customer issues and service complaints effectively and professionally.
• Directly manage all relevant operational staff (excluding sales), including hiring, training, scheduling, and conducting performance reviews.
• Promote a culture of teamwork, accountability, and continuous improvement across the branch.

4. Reporting and Compliance

• Reports directly to the CEO, providing regular updates on branch performance, operational metrics, and staffing matters.
• Ensure all office operations comply with company policies, state and federal laws, and industry regulations.
• Develop and enforce office safety protocols and manage all necessary documentation related to regulatory compliance.

Required Qualifications

• Education: Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
• Experience: Minimum of 5–7 years of experience in a distribution or administrative/operations environment, with at least 3 years in a management or supervisory role.
• Collaboration: Proven ability to manage teams and collaborate effectively across functional lines (e.g., working with Sales and Warehouse teams).
• Technical Skills: Proficiency with ERP systems, Inventory Management Software administration, and Microsoft Office Suite.
• Management Skills: Strong organizational, problem-solving, and decision-making abilities, with experience in managing expenses and budgets.
• Ability to work on-site near the NE side of the LBJ freeway.