What are the responsibilities and job description for the Receptionist/Customer Service Representative position at Midwest Can Company?
Duties and Responsibilities:
Receptionist
- Reception duties, including answering incoming calls, greeting guests, handout mail pick up, and accepting office package deliveries.
- Route incoming calls throughout the business (plant, accounting, inside sales, etc.)
- Answer general business emails and postal correspondence.
- Maintain postage machine and stamp inventory.
- Book meetings and coordinate lunch meetings.
- Arrange travel and accommodation plans for the President & CEO.
- Schedule meetings and reserve meeting spaces for management meetings.
- Provide administrative support as needed.
- Arrange corporate company events (Lunch and learn sessions, training sessions, Employee appreciation, holiday or employee lunches, golf outings, hotel meetings and other offsite venues, etc.).
- Perform basic filing and clerical duties.
- Answer inquiries about the company.
- Manage vending machine refund and repairs.
- Distribute Employment Applications to Walk In Applicants.
- Uphold a strict level of confidentiality.
- Uphold a professional and courteous working relationship with internal staff, team members, customers and vendors.
- Provide purchasing coordinator with office lunchroom supply order as needed.
- Provide high-level administrative support to internal team members and possess the ability to work well with all levels of internal management and staff, outside clients and vendors
- Manage ID badge system
- Follow up on phone calls and customers as appropriate.
- Respond to consumer/user product related questions regarding the proper use, storage and handling of our products via phone calls and email inquiries.
- Data entry for daily production reporting
Customer Care
- Assist customers with incoming replacement part questions, product complaints, and inquiries.
- Conduct an audit of internal invoices.
- Assist with MWC customer service calls and replacement part inquiries.
- Mail out customer replacement parts
- Provide administrative support for the inside sales team
- Create UPS labels.
Education and Work Experience Requirements
- High school diploma required; Associate degree preferred.
- 1-2 years prior experience required.
- Experience in MS Office is a must, including PowerPoint
- Detail oriented
- Multi-tasking ability
- Bi-lingual English/Spanish preferred
- Possess an outgoing and positive disposition
- Consistently display professional business demeanor and excellent customer service skills.
- Must have an outgoing, positive personality, a desire to grow in their position, the ability to work well with others, and excellent communication skills (both written and verbal).
- Requires computer and research skills, flexibility, excellent interpersonal abilities, and project coordination experience.