Assistant BankCentre Leader-Chesterfield

Midwest BankCentre is proud to be recognized as one of St. Louis’ Top Workplaces for the past 5 years! 

Are you ready to lead with purpose and make a real impact on our community? Join Our Team and Make a Difference at Midwest BankCentre!

Why Midwest BankCentre? Our company culture is all about engagement and collaboration with our teams. We value diversity, inclusion, and innovation. When you join Midwest BankCentre, you're not just joining a company; you're joining a community of like-minded individuals who are dedicated to making a positive impact.

We are committed to making meaningful, long-term investments in communities that lift everyone up so we can all RISE TOGETHER. Our commitment to shared prosperity, our investment in Community and Economic Development and our dedication to diversity and inclusion are reflected is the ways Midwest BankCentre lives its purpose.

Objectives of this Role

• Oversee the daily operations of the BankCentre.
• Supervise Retail Team to ensure compliance and accuracy while providing

excellent customer service

• Mentor Retail team in such a way as to encourage self-starters and accountability

• Assist in establishing key initiatives and develop tactics to achieve bank wide goals

• Make decision relating to Bank Policies and Procedures that minimize risk while ensuring customer satisfaction
• Model relationship building and provide positive reinforcement to branch staff
• Contribute to the branch’s overall growth and attainment of its deposit and loan goals
• Provide a work environment that is conducive to self- improvement, increased productivity, and growth

Essential Functions

1.      Manage BankCentre and Employees

• Develop new sales tactics and ideas in order to achieve initiatives and goals in accordance with Bank strategic plan
• Monitor and track weekly/monthly/annual goals for each team member
• Conduct daily/weekly meetings to update team members with any new product/procedure information and to ensure that any concerns or issues have been addressed
• Coach and develop team members for career path
• Make recommendations for the development of processes and procedures
• Assist BCL I in the measurement and monitoring of income and expense in alignment with budget goals
• Monitor and complete reports as necessary for effective management of team

2.      Develop business to meet BankCentre deposit and loan goals

3. Assist in overall effective operation of the BankCentre location

• Observe and prioritize daily work to ensure accuracy
• Ensure team members understand and adhere to bank policies and procedures
• Perform Audit & Compliance functions as necessary
• Make recommendations on staffing needs

4.      Perform Complete Banker and Service Associate Functions as needed

5.      Resolution of customer inquiries and complaints

• Communicate with and respond to customers in person, by phone, mail, or email
• Develop a comprehensive knowledge of company services, products, and operations
• Research information needed to answer customers’ questions and concerns
• Resolve difficulties with dissatisfied customers and make quick decisions about the legitimacy of complaints

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are as required and may change at any time with or without notice.

Competencies

• Customer Centric Focus
• Diversity and Inclusion
• Act with Integrity
• Collaboration and Teamwork
• Results Oriented/Execution
• Business Acumen

Leadership Competencies

• Building Effective Teams
• Empowerment
• Create Vision and Alignment
• Reward and Recognize Employees

Skills and Qualifications

• Associates degree in business preferred
• 3 years banking experience required
• Basic math and computer skills
• Cash-handling experience
• Excellent communication, customer service, and time management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.  

Ready to Make Your Mark? If you're passionate about banking with a purpose and ready to take the next step in your career, we want to hear from you! This is an excellent opportunity for individuals with commercial credit experience who are eager to contribute to our community-focused mission.

Why Join Us:

• Community Focus: Be part of a community bank that values and actively supports the St. Louis area.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Professional Growth: Opportunities for continuous learning and development.
• Impactful Work: Play a key role in shaping the credit strategy and success of our organization.
• Collaborative Culture: Work in a supportive and dynamic environment that values teamwork and innovation.

Don’t meet every single requirement? 

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other Midwest BankCentre roles!

Equal Opportunity Employer

Midwest BankCentre is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. 

We thank all applicants in advance for their interest in this position and Midwest BankCentre. Only applicants selected for an interview will be contacted.