What are the responsibilities and job description for the Teller/Customer Service Representative position at MIdwest Bank?
Summary:
Under general supervision, while conforming to established policies and procedures, is responsible for providing high-quality customer service.
Position Expectations
- Demand deposit and savings account transactions, safety deposit box activities (if available)
- Check cashing and selling monetary instruments.
- Cross-sell bank services and make product referrals.
- Will attend training sessions and participate in training exercises for various banking topics.
- Balance each day’s transactions and verify cash totals.
- Assist with balancing ATMs and the TCR.
- Assists other tellers with balancing, resolving problem situations as required.
- Will be cross trained to perform Universal Banker duties if needed.
- Also performs other duties as assigned by supervisor.
- The analytical ability to resolve balancing discrepancies.
- Maintain strict confidentiality.
- Conduct all duties in compliance with applicable laws, regulations, and bank policies and procedures.
Required Education and Experience
- High school diploma or G.E.D. College degree is preferred.
- Cash handling experience
- Sales or customer service experience
- Bi-lingual applicants will receive special consideration.
Additional Competencies
People Skills
People Skills
- Customer Focus
- Managing Performance
- Interpersonal Communication
- Quality Driven
- Sound Judgement
- Personal Integrity & Ethics
- Self-Starter
- Well-Organized
- Punctual
Required Abilities
We are proud to be an ADA employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
We are proud to be an ADA employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
- Ability to type and file documents proficiently
- Ability to operate office equipment of varying heights, sizes and positions by reaching, handling, fingering, bending, stooping, kneeling and feeling
- Ability to obtain documents, files, and supplies of varying sizes, heights and weights by reaching, handling, stretching, lifting, bending, climbing, stooping, kneeling and feeling
- Ability to effectively exchange information in a verbal, visual and written fashion
- Ability to apply common sense understanding to problem solve by analyzing, observing, and prioritizing. Reads material and identifies relevant details, judges accuracy and appropriateness
- Ability to lift and carry a weight of up to 20 pounds for a short period of time.
- Ability to sit for long periods of time.
- Ability to effectively interact with others, including but not limited to internal and/or external customers, members of management, and vendors.
- Ability to work on a regular, predictable schedule.
Salary : $16 - $20