Service Coordinator

The Service Coordinator is responsible for coordination of Midwest Alarm Services service ticket queue on a daily & monthly basis. This person will also be responsible with creating, scheduling, organizing data & invoicing service tickets.

Pay range is $20-$22 per hour

What You'll Be Doing:

• Review service queue & maintain the service inbox daily.
• Take incoming phone calls & make outbound correspondence with customers as needed.
• Review ticket data against internal platforms to ensure service needs.
• Build schedule and daily assignment for technicians based on technical skill level.
• Verify technician time on service tickets on a daily basis.
• Confirm any parts for service tickets are in stock & ready for technician to pick up.
• Work with our inventory coordinator to order any necessary equipment for tickets.
• Issue the correct parts to service tickets. Verify parts & notate info for accuracy.
• Coordinate service requests from subcontractors.
• Track all service work done.
• Backup the inspection & project coordinators if needed.
• Assist in managing stock inventory.
• Provide quotes to customers if requested.
• Invoice service and subcontracted service tickets
• Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations.

What you’ll need:

• High School Diploma or GED
• Experience with computers including MS Word and Excel
• Must have ability to speak effectively before groups of customers or employees of organization
• Must have ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Must be able to handle multiple projects effectively on a regular basis.
• Must possess the values important to Midwest Alarm Services – Integrity, Communication, Excellent Service, and Accountability
• Essential Functions to be performed with or without a reasonable accommodations

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