Operations Manager

Overview

Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998. Today, Midwest Alarm Services has 15 locations throughout the Midwest and is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.

Our experts primarily work with contractors, building owners, property managers and facilities directors to design and implement reliable life safety solutions.

Job Skills / Requirements

The primary responsibility of the Operations Manager is to supervise the installation and service departments of the branch. This includes mentoring and empowering employees so as to complete tasks in a highly efficient manner as well as working with customers to ensure the work completed exceeds their expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In This Role We Offer You

• Company vehicle, laptop and cell phone
• Competitive pay and bonus opportunities
• Benefits including generous PTO, 401K with match, health/dental/life/disability insurance
• Being part of a fast-paced office with the opportunity to influence growth and change
  
  

In This Role, You Will

• Assist Sales in system design and requirements.
• Help to develop, promote and enforce operations policies and procedures for the branch.
• Responsible for supervision of Installation, Inventory, and Service Departments.
• Interview, hire, lead and evaluate staff
• Assist the Midwest Customer Service Department on troubleshooting any customer issues.
• Help train technicians on Monitoring Center and alarm technology.
• Provide regular Training opportunities to employees in order to meet the needs and requirements of the client and Midwest Alarm Services.
• Assist in the development of service efficiencies and installation methods that will improve branch operations and customer support.
• Assist Service and Installation coordinators to properly follow up, schedule and complete work.
• All other reasonable duties as assigned by the Director of Operations specific to the operation of daily business functions.
  
  

Additional Management Duties

• Hire, train and mentor direct reports and provide additional training as necessary.
• Oversee installation and service supervisors.
• Travel, as required. Some overnight travel is expected.
  
  

What You’ll Need

• High School Diploma or GED is required. Technical training or degree in related field preferred.
• Must have 3-5 year of experience as a lead technician, manager or supervisor in the Fire Alarm or Construction Industry and solid knowledge of installation, design and repair of Fire Alarm Systems.
• Must be able to obtain specified licensure/certifications to perform work in the industry according to the rules and regulations prescribed by the state in which the branch operates.
• NICET II certification is recommended but not required.
• Must have a valid driver’s license and good driving record.
• Must have mathematical skills including the ability to calculate figures and amounts such as interest, proportions, percentages, area, circumference, and volume along with the ability to apply concepts of basic algebra and geometry.
• Must have knowledge of fire and electrical codes to ensure safe and proper installation of alarm systems and devices.
  
  

#MIDW

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan