What are the responsibilities and job description for the IT Technician position at MIDPOINTE LIBRARY SYSTEM?
At the MidPointe Library System, our mission is to enrich our community through access & experiences. We do that by connecting a diverse & curious community to our library services & we strive to provide a positive learning experience. To thrive in this environment, you don’t need library experience, we can teach you that part!
Working in the IT Department is a mix of customer service to co-workers and library patrons solving technological problems and fulfilling tech-related requests through help desk support for Windows and Apple Mac environments; computer troubleshooting to resolve problems with hardware and software including the library integrated library system; providing LAN, WAN, Wi-Fi support; monitoring network systems and software; virtual infrastructure support; hardware and software installation and updating; monitoring and adjusting VOIP telephone systems; and various computer projects. You'll be talking with co-workers in-person, via email, online, or over the phone to help them with various computer issues. You'll also be in the public areas fixing or repairing the computers, printers, and various devices that the public use.