Admin Lead

Job Overview
An exciting opportunity has become available for a motivated and enthusiastic Admin Lead to join our Respiratory Service at Bedford Hospital.

Main duties of the job
The post holder will be responsible for a broad range of duties to support both the management and clinical teams at a strategic and day‑to‑day level. They will play a key role in ensuring the smooth running of the administration offices, working independently and leading the department through its daily operational and business demands.

They will contribute to ensuring the service meets all performance requirements, including quality and activity targets. This includes supporting the close monitoring of key performance measures—such as 18‑week waits and cancer targets—and escalating any potential risks to delivery. The post holder will manage the team of secretarial and administrative staff and provide support to managers, medical staff and nursing teams across the service.

A key part of the role also involves overseeing the management and booking of all Respiratory Medicine outpatient appointments, as well as taking a proactive approach to reviewing and managing elective inpatient waiting lists.

Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.

Detailed Job Description And Main Responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.

• Support the Service Manager in overseeing different areas of the service, including organising outpatient clinics.
• Ensure the smooth running of the service by managing day‑to‑day administrative tasks and taking delegated responsibility for operational decisions (with appropriate training and supervision).
• Resolve day‑to‑day management issues, organising and reallocating work as needed in response to changes in workload or staffing levels.
• Ensure effective processes and procedures are in place to monitor and track performance against agreed service targets.
• Exercise delegated authority on behalf of the Service Manager to address and resolve daily operational issues within the service

Person specification
Qualifications
Essential criteria

• Degree level qualification in a management or business related subject, or evidence of equivalent knowledge and experience
• Evidence of continued professional development

Desirable criteria

• Leadership qualification
• ECDL

Experience
Essential criteria

• Experience of staff supervision and staff management
• Knowledge of budget management issues
• Experience of managing the delivery of an effective service

Desirable criteria

• Experience of working in an acute NHS Trust
• Evidence of establishing, maintaining and consolidating effective working relationships with clinicians

Knowledge
Essential Criteria

• Leadership and influencing skills
• High level of verbal and written skills
• Highly motivated and ability to work independently
• Ability to cope with a busy workload, work under pressure and meet deadlines
• Ability to respond to changing demands

Desirable criteria

• Proficiency in use of Health Roster, iPM, ICE, Viper and MediViewer

Personal Skills
Essential criteria

• Ability to work flexibly according to service demands.
• High level or work organisation, self-motivation drive for performance and improvement
• Strong sense of commitment to openness, honesty and integrity