What are the responsibilities and job description for the Director of Operational Data Analytics & Financial Intelligence position at MidFirst Bank - Default?
We are seeking a strategic and execution-focused data driven leader to build and lead a high-impact function responsible for delivering operational and financial insights for our mortgage servicing operation. This role will assess the current landscape of reporting, analytics, and business intelligence capabilities, develop a strategy to optimize structure and tools, and execute that strategy to enable data-driven decision-making. The ideal candidate is someone who excels in analyzing, interpreting and utilizing data to drive process and operational efficiency. You will bring a strong blend of operational understanding, analytical acumen, and leadership experience in transforming data into actionable insights that drive performance and cost efficiency. The position is based on-site at our Oklahoma City Location. Relocation Assistance available.
Key Responsibilities
Assessment & Strategy Development
- Evaluate the current state of operational and financial reporting, analysis, and business intelligence across the mortgage servicing operation.
- Identify gaps, inefficiencies, and opportunities in data sources, reporting tools, team structure, and analytical capabilities.
- Develop a comprehensive strategy to optimize the function, including recommendations for organizational structure, staffing, and technology platforms.
Execution & Implementation
- Lead the execution of the strategy, including building or restructuring the team, implementing new tools or systems, and establishing scalable processes.
- Partner with technology, finance, and operations teams to ensure alignment and integration of data sources and reporting platforms.
- Establish quality standards for reporting outputs.
Insight Delivery & Performance Enablement
- Deliver timely, accurate, and actionable insights to operations leadership to support:
- Operational performance management (e.g., productivity, quality, cycle times, customer experience)
- Financial performance management (e.g., cost efficiency, budget variance analysis)
- Translate complex data into clear narratives and recommendations for operations leadership.
Foster a culture of data-driven decision-making across the mortgage servicing operation.
Qualifications
- 15 years of progressive experience, with a focus on operations, analytics, and data-driven performance management.
- Experience Building/restructuring a reporting/analytics team required.
- Experience Implementing a business intelligence or data analytics technology platform Required.
- Creating (and overseeing the creation of) operational (not just financial) performance reports using business intelligence or data analytics tools required.
- Analyzing (and overseeing the analysis of) operational (not just financial) performance information and delivering insights to management required.
- Must have led a cross functional team of 20 direct/indirect reports required.
- Experience with data architecture or reporting system implementation required.
- Proven experience leading cross-functional initiatives and building or transforming reporting/analytics functions required.
- Strong understanding of operations and cost drivers required
- Proficiency in business intelligence tools (e.g., Power BI, Tableau), data management, and financial analysis required.
- Excellent communication and leadership skills required.
- Bachelor’s degree in accounting, Finance, Data Analytics, or related field required.
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