What are the responsibilities and job description for the Communications Specialist position at MidFirst Bank - Default?
Do you enjoy writing, project coordination, and working closely with cross-functional teams to improve customer experience? Midland Mortgage, a division of MidFirst Bank, is looking for a Communications Specialist to help create clear, engaging, and compliant borrower communications that support customers through every stage of the mortgage process.
This role is ideal for someone who enjoys detailed editing and big-picture communication strategy. You’ll manage projects from concept through implementation by partnering with legal, compliance, business units, and support teams. Your goal is to deliver clear, consistent borrower communications across multiple channels.
What You’ll Do
- Create, edit, and implement borrower communications including letters, emails, website content, scripts, talking points, educational materials, and promotional content
- Translate complex legal, regulatory, and business information into clear, customer-friendly messaging
- Manage communication projects through the full production lifecycle, including intake, scoping, drafting, stakeholder reviews, legal/compliance approvals, risk review, implementation, and quality control
- Coordinate with cross-functional teams to ensure projects stay on schedule and meet business and regulatory requirements
- Review and revise existing borrower communications to improve clarity, consistency, and overall customer experience
- Maintain consistency in tone, branding, style and messaging across all communication channels while adhering to brand standards
- Conduct research, participate in meetings, and work within multiple internal systems and workflow tools to support communication initiatives
Qualifications
- Minimum of 2 years of professional communications, marketing, public relations, or related experience
- Bachelor’s degree in Journalism, Public Relations, Mass Communications, Marketing, or a related field.
- Candidates with equivalent combination of education and experience will also be considered.
- Strong writing, editing, proofreading, and verbal communication skills
- Ability to interpret complex information and communicate it in a clear, concise, and customer-focused way
- Strong project management and organizational skills with the ability to manage multiple projects and deadlines simultaneously
- Comfortable working within established procedures in a highly regulated industry
- Ability to quickly learn new technology, systems, and internal applications
- Proficiency with Microsoft Office products required
- AP Style knowledge strongly preferred
- Experience with Adobe Acrobat and/or design software preferred but not required
What Will Help You Succeed
- Detail-oriented and highly organized
- Positive, collaborative, and team-focused mindset
- Strong interpersonal skills and ability to work cross-functionally
- Comfortable receiving and applying constructive feedback
- Creative thinker with a customer-focused approach to communications
- Adaptable, proactive, and able to balance multiple priorities
- Ability to thrive in a collaborative, supportive team environment
- Able to anticipate issues and proactively ask for help or propose solutions
Why Join Our Team
Our team manages the borrower experience, which includes overseeing communications from start to finish, giving you the opportunity to make a meaningful difference.. We’re collaborative, supportive, and genuinely enjoy working together — balancing work with a fun and engaging team culture.