Inventory Quality Specialist

Title: Inventory Quality Specialist

 About Midea

Midea Group is one of the world’s largest home appliance brand, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. We strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion and partnership with our teams. 

 Midea is a global company operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea Group in the US.

Job Summary

Midea America is seeking a highly organized, detail-oriented Warehouse Inventory Controller to support inventory accuracy, quality, and control within our regional distribution center in Pennsylvania. This role is critical to ensuring system integrity, physical inventory accuracy, and compliance with customer, financial, and operational requirements.

The Inventory Controller owns inventory governance across the DC—overseeing audits, discrepancy resolution, rework and returns, aged inventory management, and WMS execution. This role partners closely with Warehouse Operations, Finance, Quality, Reverse Logistics, Compliance, and third-party logistics providers (3PLs) to ensure inventory accuracy, accountability, and continuous improvement.

Essential Job Responsibilities

Inventory Accuracy & Control

• Lead and oversee physical inventories and cycle counts; plan, schedule, and execute mid-year and year-end inventory audits.
• Investigate, reconcile, and resolve inventory discrepancies (shorts, overages, damages, loss) in a timely and accurate manner.
• Ensure all inventory adjustments are supported by root cause analysis and properly executed in the WMS.
• Monitor shrink-related incidents (damaged product, dropped pallets, losses) and ensure real-time system updates while holding 3PLs accountable per contractual terms.
• Review and correct inventory imbalances using systematic in-house transfers.

Quality, Compliance & Rework

• Oversee isolation and disposition of returned, recalled, quarantined, and rework inventory.
• Direct warehouse staff on corrective actions leading to final stock resolution (A-Stock, liquidation, scrap).
• Conduct inventory quality audits, including inventory accuracy, damaged product segregation, and outbound quality standards (pallet integrity, overhang, wrapping, strapping, and load securement).
• Partner with Midea Compliance and customer portals to reduce chargebacks and compliance penalties.
• Ensure DC teams follow SOPs for receiving discrepancies, shortages, and damage documentation.

WMS & Master Data Management

• Ensure proper WMS execution to maintain inventory accuracy and visibility.
• Manage item master attributes including TI-HI, stack height, pallet configuration, inventory grade, and demand type.
• Recommend optimal placement strategies for seasonal, e-commerce, rework, and quarantined inventory.
• Generate and manage RMAs to support reverse logistics and systematic receiving processes.

Operational Support & Reporting

• Respond promptly to inventory-related inquiries from Operations, Order Management, Sales, Procurement, Quality, Reverse Logistics, Finance, and Senior Leadership.
• Monitor and report on inventory turns, aged inventory, seasonal readiness, and high-velocity e-commerce SKUs.
• Communicate rework timelines, costs, and quality issues to Finance and cross-functional stakeholders.
• Monitor productivity of quality and rework labor to ensure value-added work is completed on time and within budget.

Safety & Supply Management

• Communicate and enforce all safety policies; conduct self-audits to ensure compliance.
• Maintain warehouse supply inventory (pallets, stretch wrap, labels, etc.) and track usage levels.

Required Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field (required).
• Minimum of 5 years of experience in a warehouse or distribution environment (preferred).
• At least 5 years of supervisory or lead-level experience (preferred).
• Strong working knowledge of Warehouse Management Systems (WMS); YMS experience preferred.
• Advanced proficiency in Microsoft Excel; strong skills in PowerPoint and Word.
• Excellent written and verbal communication skills with the ability to collaborate cross-functionally.
• Strong planning, organization, and problem-solving capabilities.
• Ability to operate effectively under pressure in a fast-paced, changing environment.
• Customer-focused mindset with a high level of ownership and accountability.
• Ability to spend extended periods on the warehouse floor while adhering to all safety requirements.
• Must be authorized to work in the United States.
• Comfortable attending offices Monday through Thursday and working from home on Friday.

Featured benefits

• Insurance package.
• 401(k).
• Work life balance.
• Comprehensive benefit package, to learn more, please visit Careers Page (midea.com)  

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics