What are the responsibilities and job description for the Automotive Receptionist position at Middletown Honda?
Middletown Honda is looking to add to our team of growing Automotive Receptionists!
Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.
Candidate must have excellent phone skills, be reliable, pleasant and able to multitask. Days off and shift times may vary. Must be available for some Saturday hours.
Responsibilities:
- Greets customers at the cashier window in a pleasant and professional manner.
- Computes customer bills.
- Receives cash, checks and credit card payments from customers; records amount received.
- Makes change and issues receipts to customers.
- Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
- Reconciles cash drawer daily.
- Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
- Answers customer questions about service performed or products purchased, or refers them to someone who can.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Requirements:
- Excellent interpersonal and oral communication skills
- Self-directed and independent, but works as a team player
- Dependable, motivated, and goal oriented
- Exceptional customer service skills
- Strong work ethic, high energy level, and a positive attitude
- At least 6 months to 1 year of customer service or hospitality experience
Middletown Honda is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee’s knowledge, skill and ability as well as his/her mental and physical abilities.
Salary : $16