What are the responsibilities and job description for the Physical Therapy Front Office Staff position at Middlebury Physical Therapy?
We are seeking an enthusiastic and versatile front office staff member to join our dynamic out-patient orthopedic clinic. We take pride in our ability to provide the highest level of personable care and superior customer service.
Job Duties:
- Greet clients, and staff in a professional and friendly manner
- Answer, screen, and route incoming phone calls promptly
- Schedule appointments and manage calendars as assigned
- Assist with check-in for scheduled appointments
- Collect co-payments at time of service, and patient payments (via credit card, cash, or check)
- Perform data entry and maintain accurate records. File, scan, and organize documents (physical and digital)
- Prepare intake forms for new and returning patients
- Wash, dry, fold laundry
- Use office software (email, scheduling tools, spreadsheets, databases)
- Assist staff with administrative tasks as needed
- Take accurate messages and relay them to appropriate staff
- Respond to general inquiries in person, by phone, or via email
Job Requirements:
- Medical office administration experience preferred
- Exceptional phone skills when talking with patients, doctors offices, etc.
- Strong customer service and communication skills
- Basic computer and software skills
- Ability to multitask well
- Detail-oriented, thorough, and ability to problem-solve
- Reliable, flexible, and timely
- Team player with a positive attitude
Pay: $17.00 - $19.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Retirement plan
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Salary : $17 - $19