Centralized Scheduler, FT

Minimum Entry Salary *: Based On Experience

Location: 11 County Service Area

Services Area/Programs: Administrative Services

Description of Duties:

Objectives of this Role:

The role of a Centralized Scheduler in a behavioral health outpatient clinic is vital for ensuring the efficient operation of the facility by managing appointment scheduling, patient communication, and coordination among healthcare providers. This position requires a detail-oriented individual with excellent organizational skills and a compassionate approach to patient interactions.

Key Responsibilities:

Manage and coordinate appointment schedules for multiple clinicians and therapists, ensuring optimal utilization of resources and minimal patient wait times. Respond to patient inquiries via phone, email, or online portals, providing information about appointment availability, clinic policies, and pre-appointment preparations. Maintain accurate and up-to-date scheduling records within the clinic's electronic health record (EHR) system, ensuring compliance with privacy regulations such as HIPAA. Coordinate with clinical staff to accommodate urgent or emergency appointments, adjusting schedules as necessary. Send appointment reminders to patients through automated systems or direct communication to reduce no-shows and improve attendance rates. Assist in the onboarding process for new patients, including collecting necessary documentation and verifying insurance information. Collaborate with billing and administrative departments to ensure smooth patient flow and accurate record-keeping. Monitor and report on scheduling metrics, such as appointment volume, cancellations, and no-shows, to support operational improvements.

Qualifications: High school diploma/GED and two (2) years of experience communicating information in a customer service setting or one (1) year of experience at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualifications: Certification in healthcare administration is a plus. Proven experience in scheduling within a healthcare or behavioral health setting. Strong knowledge of EHR systems and scheduling software. Excellent communication and interpersonal skills, demonstrating empathy and professionalism. Ability to multitask and prioritize in a fast-paced environment. Understanding of confidentiality and privacy regulations related to healthcare information. Experience working with behavioral health populations. Familiarity with insurance verification and billing processes. Problem-solving skills and adaptability to changing schedules and priorities.

Agency is an eligible worksite for the VA Education Benefit Program (Veterans)

Agency is an eligible work site for the Public Service Loan Forgiveness Program.

Middle Flint Health & Wellness services the following 11 counties: Webster, Marion, Sumter, Schley, Taylor, Crisp, Dooly, Macon, Houston, Peach and Crawford.

Middle Flint Health & Wellness is a Drug Free Workplace. Current Middle Flint applications should be filled out carefully and completely. Describe background in full and make certain application is signed. Incomplete applications or applications with insufficient information can result in an applicant not being considered for the vacancy. Please KEEP a copy of your application. All applications must be received (not postmarked) by the above specified deadline. Finger- printing and/or Drug Screening may be required, if appointed. Any male applicant between 18 and 26 years of age must present proof of having registered with the Selective Service as required by federal and state law, or of being exempt from such registration.

An Equal Opportunity Employer

Middle Flint Health & Wellness does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs and activities. An applicant who has a disability which requires special accommodations should contact this office.

• ENTRY SALARY may be adjusted depending upon the selected candidate’s qualifications and agency budget considerations.