Network Technician - DOCSIS Engineering

Job Summary

The Network Engineering - DOCSIS team is responsible for helping create and operate our highly rated and award-winning service provider network. This role is important to develop and enhance and grow our network to meet the customer’s needs. The Network Technician - DOCSIS applies their specialized knowledge to build, maintain and support Midco’s DOCSIS and PON access network delivery systems.

Responsibilities

• Provide support of Midco’s Access Networks by engaging knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks.
• Provide support for multiple projects or aspects of the Fiber and HFC access networks.
• Assist field with problem resolution on DOCSIS and PON networks.
• Deploy DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware.
• Perform network upgrades on all managed equipment including customer CPE.
• Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks.
• Keep Management up to date of engineering activities, issues, and progress.
• Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships.
• Asist with resolving outages quickly and completely, while providing optimal internal customer service.
• Install system components as necessary.
• Assist with testing programs with the Technology Group and Field Operations.
• Compile timely, comprehensive, and accurate reports as requested.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.
  
  

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications

• High School Diploma.
• Minimum 1 year networking experience.
  
  

Preferred Qualifications

• Associate or bachelor's degree in networking or similar field.
• Experience in the telecommunications field as a network technician.
  
  

Job Level 

Position Requirements 

Network Technician II

High School Diploma or GED required. 

Minimum 3 years network experience required. Experience in telecommunications industry preferred. 

SCTE BPE, CCNA and CCT preferred. 

Network Technician III

High School Diploma or GED required.

Minimum 5 years network experience required. Experience in telecommunications industry preferred.

SCTE BPE, CCNA and CCT preferred.

Mentor and resource for less tenured technicians.

Work Environment

• May need to sit or remain stationary extended periods of time. 
• Extremely time sensitive deadlines to meet customer demand. 
  
  

Physical Demands

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Heavy keyboard/mouse usage required with repetitive movements.  
• Must remain at your desk or workstation for long periods of time.
  
  

Mental Demands

• Ability to break down complex problems, evaluate multiple solutions, and make data-informed decisions.
• Empathy to understand user needs and design solutions.
• Collaboration to work with cross functional teams and explain technical concepts to non-technical users.