What are the responsibilities and job description for the Automotive Service Advisor position at Midas - Columbus, GA?
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
We are looking for a friendly, motivated, and knowledgeable Automotive Service Advisor to join our Midas team. The Service Advisor is the face of our shop—responsible for creating a positive first impression, understanding customer concerns, recommending services, and keeping the workflow moving efficiently between customers and technicians.
Key Responsibilities:
- Greet customers warmly and listen to their vehicle concerns.
- Write up repair orders with clear and accurate documentation.
- Explain Midas maintenance and repair services with confidence and integrity.
- Communicate recommended services based on inspections, mileage, and manufacturer guidelines.
- Provide accurate estimates and obtain customer approvals for work.
- Coordinate workflow with technicians to ensure timely service.
- Keep customers informed throughout the repair process.
- Review services performed at pick-up and answer any follow-up questions.
- Schedule appointments and maintain organized service records using the Midas POS system.
- Recommend and promote Midas specials, warranties, and preventative services.
Qualifications:
- Previous experience in automotive service writing or customer-facing automotive roles preferred.
- Basic understanding of automotive systems and maintenance needs.
- Excellent communication and interpersonal skills.
- Professional, dependable, and goal-oriented.
- Ability to multitask and thrive in a fast-paced environment.
- Comfortable using computer-based work order and scheduling systems.
- Valid driver’s license and clean driving record.