What are the responsibilities and job description for the Service Advisor position at Midas Auto & Tires - Southeast Michigan?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Vision insurance
Halco Group dba Midas is a family-owned company founded in 2013, We are a multi-unit Tire & Auto Service retailer dedicated to providing quality service with a unique customer experience that exceeds expectations.
The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and automotive service facility.
The Service Advisor is a positive, high-energy, customer-focused position in a fast-paced tire and automotive service facility.
✅ Drive Sales & Profitability: Gross Profit, Parts Margin, Tire Sales, Finance, etc.
✅ Customer Satisfaction: Deliver 90% or higher Scores i.e NPS, Google
✅ Support shop productivity by managing workflow and scheduling effectively.
Responsibilities:
- Act as Main Sales person and contact for customers.
- Write and sell Maintenance, Repairs & Tires work confidently.
- Clearly explain recommendations and costs.
- Coordinate with technicians to complete work on time.
- Manage the repair order process from write-up to invoicing and payment.
- Consistently meet or exceed sales targets and KPIs for service categories.
- Maintain high standards of organization, cleanliness, and professionalism at the front desk.
Qualifications
- Prior experience in automotive service writing or customer service preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic automotive knowledge and a passion for the industry.
- High integrity, attention to detail, and a sales-oriented mindset.
- Comfortable using point-of-sale software and digital inspection tools.
- Valid driver’s license required.
Job Benefits:
- Competitive base pay commission
- Group health insurance (BCBS)
- 401(k) Company Program
- Paid Time Off
- Paid holidays
- High-Volume Store Opportunity
- Clean and modern environment
Salary : $75,000 - $98,800