What are the responsibilities and job description for the Medical Office Assistant position at Mid Tennessee Neurology Associates PLC?
Job Overview
We are seeking a highly organized and professional Front Office Coordinator to join our team. This role is essential in ensuring smooth daily operations by managing front desk activities, providing exceptional customer service, and supporting administrative functions. The ideal candidate will possess strong office skills, be proficient with various computer applications, and demonstrate excellent communication abilities. This position offers an opportunity to be a vital part of our organization, contributing to a welcoming and efficient environment.
Responsibilities
- Greet visitors and clients promptly, ensuring a positive first impression
- Facilitate prompt set up of patient referral appointments
- Handle appointment scheduling and calendar management using our EMR system
- Maintain accurate data entry, filing systems, and document proofreading to ensure information integrity
- Assist with patient support inquiries, providing courteous and professional assistance
- Perform clerical duties such as photocopying, faxing, mailing, and scanning files
- Ensure the reception area remains tidy and welcoming at all times
- Monitor cancellations, no-shows, and appointment utilization.
- Assist patients with billing inquiries and payment arrangements.
- Support office workflow and administrative projects
- Verifying Insurance information
- Follow office policies, procedures, and quality standards
Requirements
- Proven experience in office management, front desk operations, or administrative roles
- Strong computer literacy with preferable experience in eClinicalworks system
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
- Exceptional customer service skills with professional phone etiquette
- Strong time management skills with the ability to prioritize tasks effectively
- Insurance verifying experience is preferred
- Adhere to HIPAA and all applicable healthcare regulations
This position is integral to maintaining an organized and welcoming environment for clients and staff alike. We value professionalism, team work, strong communication skills, attention to detail, and a proactive approach in our team members.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $22