What are the responsibilities and job description for the Front Desk Clerk (MATA-OCS) position at Mid-South Transportation Management, Inc.?
Job Title: MATA-OCS Front Desk Clerk
Department: Office of the Chief of Staff (OCS)
Reports To: Executive Office Manager
FLSA Status: Non-Exempt
Reports To: Executive Office Manager
FLSA Status: Non-Exempt
Pay Rate: $21.63/hr.
Work Schedule: 8:00 AM – 2:00 PM (Monday–Friday)
Work Schedule: 8:00 AM – 2:00 PM (Monday–Friday)
Position Summary
The MATA-OCS Receptionist provides front-line administrative and operational support. This role is responsible for managing daily front desk operations, coordinating office logistics, supporting department work orders and supplies, and ensuring a professional and welcoming environment for visitors and staff. The position also assists with administrative functions across the organization, including mail distribution, room reservations, and maintenance coordination.
Key Responsibilities
- Serve as the first point of contact for visitors and incoming calls; route calls and messages promptly and professionally.
- Maintain the organization’s phone directory and update contact information as needed.
- Manage work orders in CBRE (or designated maintenance system) for all facility-related requests.
- Place supply orders for all departments through internal systems and Office Depot.
- Oversee and maintain the Premium Parking portal, including employee registrations and parking assignments.
- Sort, stamp, and distribute incoming and outgoing mail daily; deliver departmental mail throughout the building and check the OCS mailbox on Floor C.
- Coordinate boardroom and meeting room bookings, ensuring availability, setup, and scheduling accuracy.
- Support general administrative duties such as copying, filing, and preparing correspondence.
- Assist in maintaining employee rotation schedules and ensure front desk coverage from 2:00 PM to 5:00 PM through coordination with rotating staff.
- Participate in training and onboarding of rotation employees for front desk coverage.
- Provide backup assistance to the Executive Office Manager and administrative team as needed.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Minimum of 2 years of administrative, receptionist, or office coordination experience in a corporate, government, or public agency environment.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort with web-based systems (e.g., CBRE, Office Depot, Premium Parking portals).
- Professional demeanor and ability to maintain confidentiality.
Work Environment
- Office-based position with regular interaction with executive staff and visitors.
- Requires ability to remain at the front desk for extended periods and manage multiple administrative tasks simultaneously.
Salary : $22