What are the responsibilities and job description for the Front Desk Clerk position at Best Western Galleria Inn & Suites?
Join Our Team as a Front Desk Night Auditor!
Location: BEST WESTERN PLUS GALLERIA INN AND SUITES, Memphis, Tn
Position Type: Full-Time / Part-Time Shift: Overnight (11:00 PM – 7:00 AM)
Are you a night owl with a passion for hospitality and a knack for numbers? Do you thrive in calm, quiet environments where your attention to detail and warm personality can shine? If so, we want YOU to be the welcoming face of our hotel during the overnight hours!
About Us
At BEST WESTERN PLUS GALLERIA INN AND SUITES, we pride ourselves on delivering exceptional guest experiences 24/7. Our property is known for its comfort, cleanliness, and customer-first attitude. As a member of our overnight team, you’ll play a vital role in ensuring our guests feel safe, supported, and well cared for—even while the rest of the world sleeps.
What You’ll Do
As our Front Desk Night Auditor, you’ll be responsible for both guest services and end-of-day financial reporting. Your shift will be a blend of hospitality and accounting, with tasks including:
Guest Services
- Greet late-arriving guests with warmth and professionalism
- Check guests in and out efficiently using our property management system
- Handle guest inquiries, requests, and emergencies with calm confidence
- Monitor lobby and property security during overnight hours
Night Audit Duties
- Reconcile daily transactions and generate financial reports
- Balance room charges, cash receipts, and credit card payments
- Prepare and distribute daily revenue summaries for management
- Ensure all systems are reset and ready for the next day’s operations
Light Housekeeping & Setup
- Maintain a tidy front desk and lobby area
- Prepare breakfast area or amenities for early morning guests (if applicable)
Who You Are
We’re looking for someone who’s reliable, detail-oriented, and genuinely enjoys helping others. Ideal candidates will have:
- Previous hotel or customer service experience (preferred but not required)
- Basic accounting or cash-handling skills
- Strong communication and problem-solving abilities
- Comfort working independently and staying alert during overnight hours
- Familiarity with hotel software systems (a plus!)
What We Offer
- Competitive hourly wage overnight shift differential
- Paid training and ongoing development
- Employee discounts on hotel stays
- Opportunities for advancement within the company
- A supportive team and a calm, focused work environment
Ready to Apply?
If you’re ready to bring your hospitality skills to the night shift and become a key part of our hotel’s success, we’d love to hear from you! Apply today and help us make every guest’s stay a memorable one—even after midnight.
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $12 - $14