What are the responsibilities and job description for the Intake Staff position at Mid-Sioux Opportunity Inc?
INTAKE STAFF – SIOUX & LYON
Department: Outreach
Reports to: Sioux & Lyon Outreach Coordinator
Primary Work Location: Sioux Center with travel to other counties
Eligible for Benefits: Yes
Work Hours: Monday through Friday, 8:00 am – 4:30 pm
Hours are subject to change based on financial and program requirements.
REQUIREMENTS:
- Diploma from a 2-year secretarial or office assistant program preferred or 3 years related experience.
QUALIFICATIONS:
- Empathy for lower income families.
- Good written and oral skills.
- Good computer skills.
- Experience in working with the public preferred.
- Self-starter.
- Knowledge of and ability to work with community resources.
- Bilingual in Spanish preferred, but not required.
- Excellent listening skills and problem-solving skills.
JOB DUTIES AND RESPONSIBILITIES:
- Answer telephone calls and distributes messages.
- Greet public in a businesslike manner.
- Provide clerical support through filing, correspondence, and other assigned tasks.
- Assist with holiday projects.
- Keep shelves stocked and food rotated in food pantry.
- Enter information in to computer accurately.
- Complete reports, applications, time/expense sheets, and other requests in a neat, accurate, and timely manner.
- Learn and follow agency policies and procedures.
- Keep office and work area neat and clean, including dusting, vacuuming, etc.
- Complete all applications for Mid-Sioux services timely and completely.
- Attend WIC clinics in respective counties and talk to clients about Mid-Sioux services.
- Accurately review and verify client income.
- Cover other outreach offices as assigned.
- Attend collaboration meetings with other providers within your counties of service.
- Establish positive partnerships with area resources providers.
- Attend staff meetings, training sessions, and agency events.
- Assist clients with crisis situations, making referrals as necessary and completing follow through until situation is resolved.
- Must be able to complete duties with reasonable accommodation.
- Other duties as assigned.
OTHER CONDITIONS OF EMPLOYMENT:
- Reliable transportation, valid Iowa driver’s license and insurance.
- Must agree to a Criminal and Child Abuse background check upon employment and every 2 years thereafter.
- Must agree to a Motor Vehicle Record check upon employment and every year thereafter.
- Occasional lifting of up to 40 pounds.
- Maintain confidentiality
- Maintain professional behavior, attitude, and job skills.
- Be able to work independently, set priorities, and follow directions.
- Be courteous to staff and clients.
- Complete the Mandatory Reporter & Dependent Adult Abuse training within 6 months of hire and every 3 years after.