What are the responsibilities and job description for the Financial Sales and Service Specialist - Malvern, PA position at Mid Penn Bank - Millersburg Branch?
A great experience starts with a great team! Mid Penn Bank is actively seeking a Financial Sales & Service Specialist (Universal Banker) to support our continued growth. This position is located in Malvern, PA.
We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities.
Position Overview
The Financial Sales and Service Specialist is responsible for assisting customers with their banking needs, such as providing information, recommending appropriate products and services, and opening various types of accounts. This individual will also perform operational and transactional duties to support office needs. As a more experienced member of the team, this individual must fully demonstrate the organization’s Unwavering Service Standards and have the knowledge and ability to answer more complex questions and perform more advanced operational duties. In addition, the Financial Sales and Service Specialist will be responsible for building customer relationships and having in-depth financial conversations with customers and prospects.
Essential Duties and Responsibilities
- Opens deposit accounts and takes loan applications.
- Responds to customer questions, quotes rates and payments, recommends services.
- Helps with account maintenance such as address changes, change of account signers, etc.
- Provides accurate information and assistance to internal and external customers.
- Facilitates the loan process from origination through closing.
- Provides direct service to customers of the organization with respect to deposit products and services; supplies pertinent information on other products and services, e.g., loans, trust, etc., as needed.
- Interviews customers to obtain information and explain available services such as Savings and Checking Accounts, Individual Retirement Accounts, Certificates of Deposit, Loan Applications, etc.
- Seeks out new opportunities to deepen relationships with current clientele through suggestive sales techniques.
- Participates in sales activities focusing on prospective clientele, both personal and business.
- Ensures work tasks and activities are completed in compliance with company policies and industry regulations.
- Maintains confidentiality of customer information.
- Provides customer service information on a timely basis in order that this information may be included as part of monthly and year-to-date performance reports.
- May process transactions & operations, when required, and within technical abilities.
Education & Qualifications
- A high school diploma or equivalent with an emphasis in a business curriculum.
- A minimum of two (2) years’ experience in related positions preferred.
- Notary experience preferred or ability to obtain notary as needed.
- Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS #) in order to take applications for loans that are secured by residential real estate is a requirement of this position.
Skill(s)
Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient PC skills, including working knowledge of Microsoft Word and Excel; knowledge of policies and procedures; supervisory skills sufficient to provide guidance, train, oversee, or informally supervise employees; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 lbs. or less; visual , auditory and speaking skills; valid driver’s license is required.
Equipment/Machines
- Telephone
- Calculator
- Copy machine
- Computer keyboard
- Coin machine(s)
- Currency verifier
- Combination lock
- Fax machine
- Teller Cash Recycler
- Security equipment
Pay Transparency
We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.
Benefits
Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement.
In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs.
EEO Statement
Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria.
Equal Opportunity Employer–Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Sponsorship Statement
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.