What are the responsibilities and job description for the Hotel General Manager position at Mid Michigan Hotels?
Overview
Join our dynamic hospitality team as a Hotel General Manager at a Marriott property in Grand Rapids MI, where you will lead the overall operations of a vibrant hotel property. This pivotal role offers an exciting opportunity to shape guest experiences, drive revenue growth, and foster a welcoming environment for both guests and staff. As the driving force behind daily operations, you will ensure exceptional service standards, optimize financial performance, and cultivate a positive team culture that aligns with our commitment to excellence in hospitality. Your energetic leadership will inspire teams to deliver memorable stays and uphold our reputation for outstanding guest relations.
Duties
- Oversee all aspects of hotel or resort operations, including front desk management, guest services, housekeeping, food and beverage, and maintenance.
- Lead and supervise staff across departments, providing coaching, training, and performance evaluations to foster a motivated and efficient team.
- Manage revenue streams through strategic pricing, upselling, and implementing effective revenue management practices to maximize profitability.
- Ensure high standards of customer service by addressing guest concerns promptly and maintaining a welcoming atmosphere.
- Coordinate human resources activities such as hiring, onboarding, scheduling, and ensuring compliance with employment laws.
- Oversee expense control and financial reporting to meet operational goals while maintaining quality standards.
- Implement hotel policies and procedures to ensure safety, security, cleanliness, and compliance with industry regulations.
- Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries efficiently and courteously.
- Maintain strong guest relations by fostering a culture of hospitality excellence and personalized service.
- Conduct night audits and oversee front desk operations during overnight shifts to ensure smooth overnight guest experiences.
Skills
- Proven supervising experience within hospitality management or hotel operations.
- Deep knowledge of hotel management systems, revenue management techniques, and guest services best practices.
- Strong leadership skills with the ability to motivate teams and manage human resources effectively.
- Excellent customer service skills combined with professional phone etiquette for handling guest interactions via multi-line phone systems.
- Experience in implementing cost-control measures within a hotel setting.
- Familiarity with night audit procedures and front desk operations to ensure seamless overnight service delivery.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. Join us in creating extraordinary experiences for our guests through energetic leadership and dedicated service!
Pay: $58,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $58,000