What are the responsibilities and job description for the Medical Receptionist position at Mid-Maryland Musculoskeletal Institute?
Schedule (Day Shift): Close times may vary slightly based on patient volume.
- Frederick Office: Monday - Friday: 8:00 AM – 4:30 PM
- Urbana Office: Monday - Friday: 8:00 AM – 4:30 PM
Position Summary / Scope of Responsibility:
The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Front Desk Receptionist provides outstanding customer service by greeting patients promptly and in a welcoming manner, either in person or over the phone. Responsible for coordinating the daily administration of physicians, staff, visitors, and patients at a healthcare facility. The Front Desk Receptionist schedules appointments, answers patient inquiries, monitors stock and supplies, and ensures all patient information, including billing, is documented fully and accurately.
Primary Responsibilities:
The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of CAO.
- Creates a welcoming atmosphere by greeting and attending to patients upon arrival in person and over the phone and notifies providers of patient arrivals.
- Maintains appointment schedule in an efficient and accurate manner to avoid overlap and optimize patient satisfaction and provider schedules.
- Manages multiline telephone system efficiently and politely, minimizing hold time.
- Ensures availability of treatment information by retrieving and updating patient records.
- Verifies financial records and collects patient charges while filing and expediting third-party claims.
- Obtains patient identification and insurance information and assists patients with completing needed documentation, insurance information, and billing questions.
- Proactively communicates efficiently and collaboratively with providers, nurses, medical assistants, and any other related staff to ensure a team awareness of scheduling, patient details, and potential service delays.
- Performs all duties in compliance with local, state, federal laws, and CAO policies and guidelines.
Reporting Relationships:
The Front Desk Receptionist reports directly to the Front Office Manager.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17 - $19