Optical Manager

Overview

Mid Florida Eye is searching for an energetic, patient focused, team oriented Optical Manager for our multi-specialty ophthalmology practice in Mount Dora, Florida. We offer excellent hours, no late evenings or major holidays, a lucrative spiff program, comprehensive benefits, and a supportive, team-oriented environment.

The top candidate will be an experienced optical leader with proven skills in recruiting, training, and supervising staff while fostering a positive, patient-focused environment. They should possess strong clinical knowledge of lenses and optical practices, business acumen in sales and operations, and the ability to perform all optical department duties when needed. Excellent communication, organizational, and technical skills, along with experience in optical retail management and EHR systems, are essential.

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry.  Mid Florida Eye is a multi-subspecialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every subspecialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Mid Florida Eye are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Optical Manager will be responsible for the optical services, revenue generation, and product inventory within the clinical and multi-specialty medical office while also managing the day-to-day related tasks. The responsibilities of this role include a variety of administrative duties, such as conducting performance reviews, handling payroll, creating staff schedules, and processing insurance claims. Ensuring that excellent service is offered to every patient, the optical manager will demonstrate exceptional leadership skills by developing a dynamic team of opticians and supportive staff through hiring, training, and coaching efforts. Additionally, the optical manager is tasked with managing expenses and controlling the cost of goods while adhering to the allocated budget. This position will require working in partnership with the optical regional director, operational leadership, and ESP personnel, demonstrating that a cooperative interaction between all departments brings success.

Responsibilities

• Identify, recruit, and hire top talent that will deliver excellent service to all patients
• Initiate appropriate and timely training for all optical team members to ensure they have the necessary tools and expertise to provide exceptional customer service to all patients
• Sets performance standards for tasks, jobs, and roles of their employees
• Ensure all patients are greeted and acknowledged upon arrival
• Ensure prompt and courteous phone answering with a commitment to retuning all messages within one business day
• Provides ongoing training and support to optical staff so that they may fill the duties of their respective roles (e.g. optician, optical admin, lab staff, and supervisors
• Strong business acumen with an emphasis on real time awareness of operational and sales objectives
• Must be able to perform all duties and responsibilities of all positions within the optical department and a willingness to physically execute those duties when needed to support optical team/and or patient volume
• Address all customer services issues promptly and with a sense of urgency
• Monitor "in-stock" contact lenses, frames, and accessories for all locations
• Reconcile monthly vendor statements and resolve any billing discrepancies
• Must prioritize building and maintaining a positive relationship with prescribing doctors and operational leadership
• Executes duties of position in a professional and courteous manner
• Handles sensitive information in a confidential manner
• Performs other tasks and duties as assigned

Qualifications

• High School diploma or equivalent required
• Certification by American Board of Opticianry preferred
• NCLE preferred
• Experience with all types of lenses including soft, RGP, multi-focal, toric and Keratonconus
• Strong organizational and problem-solving skills
• Excellent interpersonal skills and ability to communicate clearly and effectively with patients, staff, managers, and doctors
• Understanding eye anatomy as well as normal, abnormal vision and perception
• Basic computer literacy required
• Excellent math skills that allow for precise work related to opticianry and sales (basic algebraic equations and monetary calculations)
• Prefer 5 years of optical retail
• Prefer 3 years supervising staff in an optical retail environment.
• Proven sales experience
• Excellent communication and interpersonal skills.
• Experience in a private optometry and/or ophthalmology practice preferred
• Knowledge of processing vision insurance claims is required
• Experience with EHR and EPM, NextGen preferred
• Basic computer knowledge of Microsoft Office

In Turn We Will Provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

ESP #1