What are the responsibilities and job description for the Computer Support Technician position at Mid-Del Schools?
JOB DESCRIPTION: COMPUTER SUPPORT TECHNICIAN
SALARY SCHEDULE: SCHEDULE KK
DEPARTMENT: INFORMATION TECHNOLOGY
FLSA STATUS: NON-EXEMPT
SAFETY-SENSITIVE: NO
Position Summary
The Computer Support Technician must manage, monitor, and repair our computer systems, and
technology related hardware. They will also ensure systems are configured correctly and are running efficiently. Duties for the Computer Support Technician will include installing software patches, diagnosing and repairing technical problems, resolving hardware failures, configuring software and drivers, performing regular system upgrades, promoting data security, managing workstations, and inventory management. The expertise and knowledge will assist Mid-Del Public Schools in enhancing end-user service and ensuring that our computer systems are optimized for day-to-day operations.
Qualification Requirements
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to compose and write grammatically correct correspondence and memos.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, schedule form, or blueprint form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.
The employee must frequently lift and/or move up or more than 10 pounds and occasionally lift and/or move up to or more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fume or airborne particles. The employee frequently works in high, precarious places and in outside weather conditions. The employee frequently works near moving mechanical parts, extreme cold (including outdoors), extreme heat (including direct sunlight), risk of electrical shock and vibration.
The noise level in the work environment will vary from somewhat loud to extremely loud.
To ensure continuity of services, a different work location may be necessary in the event of a health crisis or disruptive situation that requires the closing of school and/or office buildings. An employee’s eligibility for a varied work location will be determined by the superintendent of schools. Expectations and guidelines for this change will be distributed by the employee’s supervisor, based on his/her role and responsibilities.
Supervisory Responsibilities
Employee may occasionally be required to supervise a varying number of employees in the overall direction, coordination, and completion of tasks as assigned.
Disclaimer
Please note that job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SALARY SCHEDULE: SCHEDULE KK
DEPARTMENT: INFORMATION TECHNOLOGY
FLSA STATUS: NON-EXEMPT
SAFETY-SENSITIVE: NO
Position Summary
The Computer Support Technician must manage, monitor, and repair our computer systems, and
technology related hardware. They will also ensure systems are configured correctly and are running efficiently. Duties for the Computer Support Technician will include installing software patches, diagnosing and repairing technical problems, resolving hardware failures, configuring software and drivers, performing regular system upgrades, promoting data security, managing workstations, and inventory management. The expertise and knowledge will assist Mid-Del Public Schools in enhancing end-user service and ensuring that our computer systems are optimized for day-to-day operations.
Qualification Requirements
- High School Diploma or GED is mandatory
- Successful completion of technical training for computer technician or two years related experience or equivalent combination of education and experience required
- College experience and/or A Certification preferred
- Effectively communicate with various end-users to gather information to help troubleshoot issues
- Troubleshoot and solve computer hardware and software issues
- Install special hardware and software programs
- Maintenance and troubleshooting of other peripheral hardware that is supported by district
- Installation and setup of new computers
- Install a variety of cable and wiring systems as needed
- Installation and setup of printers, digital duplicators, and fax machines
- Maintaining inventory of technical equipment
- Maintain records, prepare reports, and compose correspondence relative to the work as needed.
- Additional duties that may be assigned by immediate supervisor or above.
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to compose and write grammatically correct correspondence and memos.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, schedule form, or blueprint form.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.
The employee must frequently lift and/or move up or more than 10 pounds and occasionally lift and/or move up to or more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to fume or airborne particles. The employee frequently works in high, precarious places and in outside weather conditions. The employee frequently works near moving mechanical parts, extreme cold (including outdoors), extreme heat (including direct sunlight), risk of electrical shock and vibration.
The noise level in the work environment will vary from somewhat loud to extremely loud.
To ensure continuity of services, a different work location may be necessary in the event of a health crisis or disruptive situation that requires the closing of school and/or office buildings. An employee’s eligibility for a varied work location will be determined by the superintendent of schools. Expectations and guidelines for this change will be distributed by the employee’s supervisor, based on his/her role and responsibilities.
Supervisory Responsibilities
Employee may occasionally be required to supervise a varying number of employees in the overall direction, coordination, and completion of tasks as assigned.
Disclaimer
Please note that job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair hiring and pay decisions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.