Patient Navigator Advocate (PNA) - Outpatient Clinic

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
  
  
  

(Completion of the Tony Robbins DISC Assessment is required prior to application review. Applications submitted without the completed assessment will not be considered.) We are excited to invite compassionate, driven, and polished professionals to join our dynamic team as a Patient Navigator Advocate (PNA) at Mid Cities Psychiatry. In this essential, client-facing role, you will help guide patients through their mental health journey by facilitating referrals, providing education on our innovative treatment offerings including Transcranial Magnetic Stimulation (TMS), Esketamine, and Ketamine therapies and ensuring seamless care coordination.

As a PNA, you’ll play a vital part in educating patients, answering their inquiries, and ensuring accurate and timely documentation. You’ll work closely with our clinical and administrative teams to verify insurance benefits, manage prior authorizations, and ensure smooth access to care.

We are seeking candidates who are not only passionate about mental health but who also bring energy, adaptability, and a professional presence. The ideal candidate has experience in sales or lead generation, thrives in fast-paced environments, and takes pride in being well-presented, personable, and engaging. You will be the welcoming face of our clinic representing our brand with confidence and care.

Qualifications:

• Education & Experience: Bachelor’s degree required; 1–3 years in sales, customer service, or lead generation (healthcare experience preferred)
• Technical Proficiency: Skilled in Microsoft Office, Google Workspace, and EMR systems
• Sales & Communication: Demonstrated success in sales or client relations; warm, engaging, and approachable demeanor
• Organization & Initiative: Proactive, detail-oriented, and adaptable with excellent multitasking and follow-through skills
• Confident and polished, with a poised and composed demeanor
• Maintains a professional appearance and represents the clinic with grace in client-facing settings
• Strong interpersonal and communication skills
  
  
  

Essential Skills:

• Empathy & Compassion: A sincere interest in patient well-being and mental health support
• Customer Service Excellence: Friendly, professional, and committed to delivering a positive, welcoming experience
• Critical Thinking & Problem-Solving: Sound judgment and the ability to navigate complex situations
• Self-Motivation & Teamwork: Able to work independently and collaboratively
• Persistent & Persuasive: Strong communication skills to inform, engage, and support patient decision-making
• Adaptability & Goal Orientation: Flexible in approach while staying focused on care outcomes and clinic goals
• Technical Skills: Proficient in Microsoft Office, Google Apps, and basic data management software.
• Attention to Detail & Presentation: Well-groomed, composed, and conscientious in appearance and documentation
• Brand Representation: Naturally builds rapport and projects confidence in high-visibility interactions
  
  
  

Job Application Requirements:

• Current Resume: outlining your relevant education, experience, and skills
• Cover Letter: briefly explain why you’re a strong fit for this role and what excites you about joining Mid Cities Psychiatry
• Completed MCP Employment Application Form
• Professional Links (Optional): If you have a professional online presence such as a LinkedIn profile, Instagram or Facebook Page, YouTube or TikTok channel, personal blog, or website that highlights your communication skills, personal brand, or passion for mental health, please include those links.
• DISC Assessment results
  
  
  

Interested applicants should complete and e-mail these materials to H-R@midcitiespsychiatry.com

Benefits:

• Health insurance, dental and vision coverage
• Paid time off (PTO)
• 401(k) with employer match
• Mental health support services
  
  
  

Pre-Employment Screening:

• References
• Background Check
• Urine Drug Screening
  
  
  

Equal Opportunity Employer:

Mid Cities Psychiatry is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Mid Cities Psychiatry makes hiring decisions based solely on qualifications, merit, and business needs at the time.