Customer Service Supervisor

We are seeking an individual with a positive attitude, strong work ethic, and a desire to grow on our team as a Customer Service Supervisor! This position oversees the sales and customer service aspect of the inside sales group. We are looking for the skilled multi-tasker who loves challenging themselves and is also able to handle any and all problems with both customers and co-workers.

**Location: Works out of our Spring Hill location**

Shift: 8am – 5pm Mon-Fri

Pay: $80,000 - $82,000/year

Benefits: Yes, full benefits after 60 days!

ESSENTIAL FUNCTIONS:

• Consisting of handling quotes for customers and handling customer service issues.
• Communication with vendors on credit issues and customer quotes.
• Responsible for resolving receiving issues.
• Assure service to internal and external customers is effective, timely, and accurate.
• Tests and checks new options and different ways to input data into the system.
• Manage the inside sales representatives' hours and time worked.
• Manage overtime, productivity, and cost per man hour.
• Ensure policies and procedures are followed by employees and initiates corrective action when necessary.

Experience:

• Experience with installation and production of exterior and interior doors is a plus
• DMSI and WMS experience is a plus.

POSITION QUALIFICATIONS

• Clear and concise written/oral communication skills.
• Strong multi-tasking skills and able to work with minimal supervision.
• Accuracy entering customer orders into the system.
• Have problem-solving skills and experience.
• Proven track record for delivering outstanding customer service.
• Procedures that must be repeated during entry.
• Ability to utilize the available time to organize and complete work within given deadlines.

EDUCATION

Bachelor’s degree preferred or experience in lieu of college. 

EXPERIENCE

Experience with installation and production of exterior and interior doors.

DMSI and WMS experience is a plus.

Warehouse experience is required.

SKILLS & ABILITIES

Computer Skills: Highly experienced Microsoft Office user; and, demonstrated adaptability with other company integrated system

Mid-Am Building Supply offers a competitive benefits package including:

• Health, Dental and Vision
• Short-term disability (Company Paid)
• AD&D (Company Paid)
• Life insurance (Company Paid)
• Health Savings Account (HSA) Company Contribution up to $1,000 annually
• Flexible Spending Accounts (FSA)
• 401K Plan plus Company matching contribution
• 9 paid holiday's
• Paid time off

Mid-Am Building Supply is the premier wholesale distributor of building products to America's Heartland. Through our four strategically located warehouses we offer quick and easy access to our inventory of over $35,000,000 of roofing, siding, insulation, windows, fasteners, cabinets, moldings, locks and interior and exterior door products.

We are part of a powerful group of companies with a network of over 86 distribution centers spanning North America. Our parent ADENTRA, comprises six distinct brands; Hardwoods Specialty Products; Rugby Architectural Products; Frank Paxton Lumber Company; Novo Building Products, Mid-Am Building Supply and Woolf Distributing. Our brands work together as North America's largest and most diverse supplier of specialty architectural building products, which are used to create beautiful spaces where we live, work and play. We have approximately 3,100 employees across North America and are growing as we are very active in acquiring complementary companies. Our North American Head Office is located in Langley, BC, Canada.

We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.

ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives. As part of our hiring process, candidates may be required to undergo pre-employment drug testing and background checks unless prohibited by state or local law.

#midameg

Salary : $80,000 - $82,000