Customer Service Representative | Spring Hill, KS

We are seeking an individual with a positive attitude, strong work ethic, and a desire to grow on our team as a Customer Service / Inside Sales Representative! This position is excellent for the skilled multi-tasker who loves challenging their personal best by excelling quickly and efficiently responding to customer needs both by email and phone. This is a busy office with limited face-to-face customers but plenty of customer interaction.

Shift: 8am – 5pm Mon-Fri

Pay: $26-27/hr. DOE

Benefits: Yes, full benefits after 60 days!

ESSENTIAL FUNCTIONS:

• Enter customer orders into the computer.
• Answer incoming customer calls.
• Quote customers prices on non-stock and stock items.
• Find solutions to customers problems.
• Run delivery tickets for truck runs. Check truck run tickets upon return, do credits if necessary.
• Pull literature and samples from stock as necessary.
• Handle all customer pick up business.
• Put together special truck runs and occasionally make truck run calls. - Enter entrance door tickets and window tickets.
• Assist in counting inventory and checking stock.
• Attend and assist with contractor meetings, clinics and sales meetings.

Experience:

• Prior experience desirable.
• Knowledge of specialty building material product lines.
• Computer Skills.
• Highly experienced Microsoft Office user; and, demonstrated adaptability with other company integrated systems.

POSITION QUALIFICATIONS:

• Understanding of and the ability to work with our sales catalog.
• Must be able to work with customers and the general public effectively and courteously.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Must be able to work in a team environment.

Other Requirements:

• Must have a valid motor vehicle operator's license.
• Must be willing to work outside of normal business hours to meet the customers needs.

Mid-Am Building Supply offers a competitive benefits package including:

• Health, Dental and Vision
• Short-term disability (Company Paid)
• AD&D (Company Paid)
• Life insurance (Company Paid)
• Health Savings Account (HSA) Company Contribution up to $1,000 annually
• Flexible Spending Accounts (FSA)
• 401K Plan plus Company matching contribution
• 9 paid holiday's
• Paid time off

Mid-Am Building Supply is the premier wholesale distributor of building products to America's Heartland. Through our four strategically located warehouses we offer quick and easy access to our inventory of over $35,000,000 of roofing, siding, insulation, windows, fasteners, cabinets, moldings, locks and interior and exterior door products.

We are part of a powerful group of companies with a network of over 86 distribution centers spanning North America. Our parent ADENTRA, comprises six distinct brands; Hardwoods Specialty Products; Rugby Architectural Products; Frank Paxton Lumber Company; Novo Building Products, Mid-Am Building Supply and Woolf Distributing. Our brands work together as North America's largest and most diverse supplier of specialty architectural building products, which are used to create beautiful spaces where we live, work and play. We have approximately 3,100 employees across North America and are growing as we are very active in acquiring complementary companies. Our North American Head Office is located in Langley, BC, Canada.

We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.

ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives. As part of our hiring process, candidates may be required to undergo pre-employment drug testing and background checks unless prohibited by state or local law.

POSITION QUALIFICATIONS

• Understanding of and the ability to work with our sales catalog.
• Must be able to work with customers and the general public effectively and courteously.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Must be able to work in a team environment.

EDUCATION
Bachelor's Degree (four year college or university). May substitute experience for education.

EXPERIENCE
Knowledge of specialty building material product lines.

SKILLS & ABILITIES
Computer Skills
Highly experienced Microsoft Office user; and, demonstrated adaptability with other company integrated systems

OTHER REQUIREMENTS
Must have a valid motor vehicle operator’s license.
Must be willing to work outside of normal business hours to meet the customer’s needs.
 

Salary : $26 - $27