Hotel General Manager

Hotel General Manager

Microtel Inn & Suites by Wyndham – Cadiz, Ohio

Job Summary

Microtel Inn & Suites by Wyndham in Cadiz, Ohio is seeking a dynamic, hands-on, and energetic Hotel General Manager to lead our team and oversee all aspects of hotel operations. The General Manager is responsible for driving exceptional guest experiences, maximizing hotel performance, leading and developing employees, and ensuring the property operates efficiently while maintaining Wyndham brand standards.

The ideal candidate is an experienced hospitality professional with strong leadership, financial management, and customer service skills who thrives in a fast-paced environment and leads by example.

Key Responsibilities

Hotel Operations

• Oversee the daily operations of all hotel departments, including Front Desk, Housekeeping, Maintenance, Breakfast, and Marketplace.
• Ensure exceptional guest service, operational efficiency, and compliance with Wyndham brand standards, company policies, and all applicable regulations.
• Conduct routine property inspections and coordinate preventive maintenance to maintain a clean, safe, and welcoming environment.

Leadership & Team Development

• Recruit, hire, train, coach, schedule, and develop employees while fostering a positive, accountable, and team-oriented culture.
• Conduct performance evaluations and support employee engagement, retention, and professional growth.

Guest Experience & Front Office

• Lead by example in delivering exceptional hospitality and promptly resolve guest concerns.
• Oversee front desk operations, including reservations, guest check-in/check-out, cash handling, multi-line phone systems, and night audit procedures.
• Monitor guest satisfaction scores and online reviews, implementing improvements as needed.

Financial & Inventory Management

• Develop and manage operating budgets while monitoring occupancy, ADR, RevPAR, labor costs, and overall profitability.
• Implement revenue management strategies and maintain purchasing, inventory, and cost controls for hotel supplies, breakfast, Marketplace, and maintenance.

Business & Administrative Leadership

• Maintain accurate operational, financial, and employee records.
• Build relationships with local businesses and community partners to support occupancy and revenue growth.
• Ensure the hotel consistently meets performance goals and delivers an exceptional guest experience.

Pay: $52,236.94 - $65,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

People with a criminal record are encouraged to apply

Work Location: In person

Benefits:

Salary : $52,237 - $65,000