What are the responsibilities and job description for the Front Desk Agent position at Microtel Inn & Suites?
Job Summary:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide accurate information about the hotel facilities and services
- Assist guests with reservations and booking arrangements
- Manage phone systems, including answering and directing calls
- Process payments and maintain guest accounts
- Address guest concerns and resolve issues promptly
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications:
- Previous experience in customer service or hospitality industry preferred
- Strong communication skills with a focus on guest relations
- Proficiency in using front desk software and hotel management systems
- Ability to work flexible hours, including nights and weekends
- Bilingual or multilingual skills are a plus
- Knowledge of night audit procedures is advantageous
-We are also willing to train
-Multitasking is a must
This position offers the opportunity to work in a dynamic hospitality environment, interacting with diverse guests on a daily basis. If you are passionate about delivering excellent service and creating memorable experiences for guests, we invite you to apply for the Front Desk Agent position.
Job Type: Part-time
Pay: From $16.90 per hour
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Arvin, CA 93203 (Required)
Work Location: In person
Salary : $17