Cloud Support Engineer I

Company Description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Job Description

Job Description 

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 

Responsibilities  

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies. 
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance. 
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities. 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams. 
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums. 
• Enhance personal and professional growth by participating in Internal Development Programs. 
• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.  
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Engineering team on troubleshooting of platform related issues.  

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 
• Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
• Windows/Linux system administration knowledge 
• Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP 
• Experience with Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 
• Strong analytical and troubleshooting skills 
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 
• Excellent oral and written English communication skills 
• Preferred: Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud) 

Additional Information

Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.

Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process.  If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected].

Visit Strategy’s Careers page for additional information.